IT Support Specialist Job at TEKsystems in Frankfort

Overview

We are seeking an experienced IT Support Specialist to join a dynamic team supporting a large-scale education technology environment. This role is essential in delivering technical support to over 1,400 buildings, ensuring smooth operations and timely resolution of service requests.

Responsibilities

• Provide first-level support for workstations, software, networked printers, routers, switches, internet circuits, and VOIP phone systems.
• Serve as the primary escalation point for mobile device issues (iOS/Android), including Office 365, Google Apps for Education, and Wi-Fi connectivity.
• Support client and server operating systems (Windows, iOS).
• Maintain and update Standard Operating Procedures (SOPs).
• Accurately document incidents and resolutions using internal tracking tools.
• Deliver professional support with an emphasis on single-call resolution.
• Demonstrate courtesy, effective communication, and active listening in all interactions.
• Collaborate with network services, software engineering, and application development teams to resolve core issues.
• Perform restorative and maintenance actions and recommend system modifications to reduce recurring issues.
• Other duties as assigned.

Required Qualifications

• 2+ years experience as a technical support professional in an enterprise environment.
• Proficiency in troubleshooting and resolving end-user issues with Windows 11, Office 365, and Chromebooks.
• Experience supporting and maintaining audio/visual systems, printers, and other peripherals.

Preferred Qualifications

• Prior experience in a help desk or technical support role.
• Familiarity with educational technology systems and operational standards.
• Strong knowledge of mobile device platforms and enterprise integration.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Work Environment

Hybrid schedule available after initial 4–6 weeks onsite (3 days onsite, 2 days remote).

Benefits

• Includes a premium internal benefits package and opportunities for career advancement and skills development.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Eligibility

The pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Workplace

This is a hybrid position in Frankfort, KY.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.