IT Help Desk Support Specialist Job at CornerStone Technology Talent Services in

CornerStone Technology Talent Services provided pay range

This range is provided by CornerStone Technology Talent Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $25.00/hr

Direct message the job poster from CornerStone Technology Talent Services

About the Role

We are seeking a motivated IT Help Desk Support Specialist to provide first-level technical support to end-users. The ideal candidate will combine strong technical troubleshooting abilities with excellent customer service skills. You will be the first point of contact for technical issues via phone, email, and chat, ensuring prompt and effective resolution—or escalation when necessary.

What You’ll Do

• Serve as the first line of IT support, troubleshooting hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
• Provide exceptional phone-based support to resolve issues quickly and professionally.
• Accurately document issues in the ticketing system, ensuring clear, detailed notes for efficient tracking and follow-up.
• Escalate complex issues to higher-level support teams while maintaining ownership until resolution.
• Support popular operating systems (Windows, MacOS) and widely used business applications (Microsoft 365, Teams, Outlook, etc.).
• Deliver service with a strong focus on customer satisfaction, empathy, and professionalism.

What We’re Looking For

• 2+ years of IT Help Desk or End-User Support experience (recent experience required).
• Excellent communication and customer service skills—ability to explain technical issues in simple, clear terms.
• Hands-on experience with ticketing systems (ServiceNow, Remedy, Jira Service Desk, or similar).
• Solid knowledge of hardware, operating systems, and basic networking troubleshooting.
• Strong organizational skills and attention to detail, with the ability to manage multiple tickets at once.
• Must be able to work onsite in Tampa, FL.