Front Office Supervisor

Close Inclusive Collection Job Postings Notification “I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.” Peggy Focheux Duval: Director of Learning & Development, France At Hyatt, we believe our guests select us because of our caring and attentive colleagues who are focused on providing meaningful connections and exceptional experiences. As a Front Office Supervisor, you’ll play a key leadership role in bringing that purpose to life each day. In this role, you will oversee the Front Desk and Guest Services teams, ensuring a warm welcome, efficient operations, and genuine hospitality at every touchpoint. Responsibilities include staff training and development, cash control, guest engagement, and supporting smooth daily operations. This hands-on, fast-paced position involves assisting colleagues during busy times, providing shift coverage, and ensuring both colleague and guest satisfaction. Front Office Supervisors lead by example, guiding the front desk agents who handle guest registration, service inquiries, and communication of hotel amenities and promotions. This highly visible role offers opportunities for connection and has a direct impact on creating memorable stays for our guests. This is an hourly role reporting to the Front Office Manager. This position offers a schedule that includes two (2) overnight shifts and three (3) day shifts per week, including weekends and holidays. Hyatt Centric offers best in class benefits including immediate PTO, health insurance at 30 days, 401k + match, wellness and tuition allowance, complimentary meals and parking, discounted and complimentary Hyatt hotel options, and more! Responsibilities

Oversee the Front Desk and Guest Services teams to ensure a warm welcome, efficient operations, and genuine hospitality at every touchpoint. Lead staff training and development, supervise cash control, and support guest engagement and smooth daily operations. Assist colleagues during busy times, provide shift coverage, and help ensure both colleague and guest satisfaction. Lead by example for front desk agents handling guest registration, service inquiries, and communication of hotel amenities and promotions. Qualifications

Minimum 1 year of front desk or hotel Rooms operations experience preferred A true desire to care for people and create exceptional guest experiences Strong leadership, communication, and organizational skills Service-oriented approach with a hands-on leadership style Ability to work effectively with individuals from diverse backgrounds Attention to detail and ability to remain composed in a fast-paced environment Ability to stand for long periods and lift, push, or pull moderate weight as needed Dependable, flexible, and committed to teamwork Ability to work overnight, weekends and holidays Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina | Cambridge, MD, US Our family is always growing. Want to be in the know?

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