Customer Success Advisor

Lucid Software is at the forefront of visual collaboration and work acceleration, empowering teams to transform their ideas into reality. Our leading products, including the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, are designed to spark innovation and drive excellence. We strive to create an environment that embraces diversity and fosters respect and inclusivity. As part of our commitment to work-life balance, Lucid operates in a hybrid model, allowing employees the flexibility to work from home or in the office based on role requirements. Lucid Software has garnered multiple awards for our products, workplace culture, and business successes, featuring in prestigious lists such as Forbes Cloud 100 and Fortune's Best Workplaces in Technology. Our Customer Success Team is vital to helping our customers achieve maximum value from our solutions. We are looking for a passionate and detail-oriented Customer Success Advisor to join our operational team. This role involves assisting customers in effectively utilizing our products and enhancing their overall experience. Key Responsibilities: Understand customer business objectives and develop strategies for supporting their success. Analyze key user metrics to drive product and support improvements. Assist accounts in adopting key Lucid products and features effectively. Provide data-driven recommendations to optimize customer engagement at scale. Lead cross-functional initiatives to enhance customer satisfaction and loyalty. Create tools and processes to ensure customers gain maximum value from Lucidchart. Requirements: Bachelor's degree with strong academic performance. 2+ years of experience in a client-facing or technical role. A strategic thinker capable of solving open-ended problems. Detail-oriented, organized, and a team player. Strong communication skills to convey complex ideas clearly. Empathy and a passion for resolving customer issues. Proactive problem solver with a solution-oriented mindset. Ability to thrive in a fast-paced environment. Preferred Qualifications: Technical aptitude and a desire to become a subject matter expert in the Lucid Suite. Intellectual curiosity and enthusiasm for tackling new challenges. Previous experience in customer success management is a plus. At Lucid, we celebrate diversity and are committed to creating an inclusive culture for all. We are an equal opportunity employer, and we welcome applicants from all backgrounds. If you need accommodations during the application process due to a disability, please contact our talent acquisition team.