Block, Inc.
Product Design Director, Banking Bay Area, CA, US
Block, Inc., California, Missouri, United States, 65018
Overview
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has evolved into a dynamic ecosystem with financial products including Afterpay/Clearpay, providing a way to send, spend, invest, borrow and save for 50+ million monthly active customers. We aim to redefine the world’s relationship with money to be more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees globally, with office and remote locations. We maintain a distributed team since day one, and many roles can be done remotely from the countries where Cash App operates. Regardless of location, we tailor experiences to keep employees creative, productive, and happy. The Role
We are looking for a Product Design Director to join our Banking team at Cash App. The Banking team helps customers manage and move their money – from cards and accounts to benefits, direct deposit, and savings. It is one of the most essential parts of the Cash App experience, touching day-to-day banking, and takes a horizontal view across financial products to ensure a seamless, intuitive, trusted experience. We seek an imaginative and driven design leader to shape the future of Banking at Cash App. As Design Director, you’ll report to the Head of Product Design and collaborate with cross-functional leadership and designers across the company to deliver best-in-class product work. You’ll be both a maker and a manager – directly involved in shaping what reaches customers. As a maker, you’ll define and lead the direction of our Banking experiences, across cards, deposits, transfers, and more. You’ll bring clarity to complex financial interactions and ensure our design reflects the brand, builds trust, and makes money management feel simple and empowering. You’ll push the boundaries of what’s possible and help deliver one of the world’s best-designed consumer banking experiences, while providing direction and actionable feedback to drive craft in collaboration with senior ICs and product leaders. As a manager, you’ll lead a distributed team of designers across critical Banking workstreams. You’ll guide career development, foster inclusion and creative excellence, hire and grow a well-rounded team, connect work across product areas, influence the product vision at multiple levels, and drive meaningful results for customers and the business. Who You Are
Customer-centric:
you balance customer needs with business goals and use storytelling and design craft to align cross-functional teams toward a customer-centric experience Thrive in ambiguity:
you tackle problems with grit, applying systems-thinking to proactively move conversations forward Insist on focus:
skilled in strategic thinking, you set clear goals for your team and projects, impacting key business metrics Compete on creativity:
you pursue bold ideas, challenge the status quo, and imagine new futures that unlock holistic customer experiences Systematic thinker:
you turn complex ideas and needs into delightful, scalable design solutions You Have
12+ years of experience in design management, leading and building product design teams of 5–15 people Extensive experience on teams that own core experiences with customers or work on zero-to-one projects Demonstrated impact on product strategy and user experience in previous roles, preferably in tech or financial services A portfolio showcasing designs for varying platforms and devices (iOS, Android, Responsive Web, etc) Encourage innovative design approaches, enabling the team to explore different angles to a problem Outstanding UX capabilities and strong visual design proficiency, including visual, UI/UX, and systems design A passion for iterative processes, quick decision-making, and calculated risk-taking Excellent communication and storytelling skills to align teams and stakeholders around a shared vision A growth mindset, proactively seeking improvement and new ideas, and iterating from failure Equity and Hiring
We’re building an inclusive economy where customers have equal access to opportunity and we apply those values to our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and fair chance ordinances. We are committed to an inclusive interview experience and provide reasonable accommodations to disabled applicants throughout the recruitment process. Applicants should share accommodation needs with their recruiter; we treat these requests confidentially as possible.
Want to learn more about what we’re doing to build a fair workplace? Check out our I+D page. While there is no fixed application deadline, U.S. roles are typically open for about 55 days before being filled. Refer to the date at the top of this job page for when this role was first posted. Block uses a market-based pay approach. U.S. locations are categorized into zones based on a geographic cost index. Starting pay is determined by skills, experience, location, and market conditions, and ranges may be modified in the future. To find a location’s zone designation, refer to this resource. If a location is not listed, speak with a recruiter for more information. Zone A: $251,600 — $377,400 USD Zone B: $251,600 — $377,400 USD Zone C: $251,600 — $377,400 USD Zone D: $251,600 — $377,400 USD Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Our benefits are designed to empower you to do the best work of your career, including remote work, medical insurance, flexible time off, retirement plans, and family planning options. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each brand unlocks different aspects of the economy for more people.
Square
makes commerce and financial services accessible to sellers.
Cash App
is the easy way to spend, send, and store money.
Afterpay
transforms how customers manage spending over time.
TIDAL
is a music platform that empowers artists.
Bitkey
is a simple self-custody wallet for bitcoin.
Proto
is a suite of bitcoin mining products. We’re helping build a financial system that is open to everyone.
#J-18808-Ljbffr
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has evolved into a dynamic ecosystem with financial products including Afterpay/Clearpay, providing a way to send, spend, invest, borrow and save for 50+ million monthly active customers. We aim to redefine the world’s relationship with money to be more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees globally, with office and remote locations. We maintain a distributed team since day one, and many roles can be done remotely from the countries where Cash App operates. Regardless of location, we tailor experiences to keep employees creative, productive, and happy. The Role
We are looking for a Product Design Director to join our Banking team at Cash App. The Banking team helps customers manage and move their money – from cards and accounts to benefits, direct deposit, and savings. It is one of the most essential parts of the Cash App experience, touching day-to-day banking, and takes a horizontal view across financial products to ensure a seamless, intuitive, trusted experience. We seek an imaginative and driven design leader to shape the future of Banking at Cash App. As Design Director, you’ll report to the Head of Product Design and collaborate with cross-functional leadership and designers across the company to deliver best-in-class product work. You’ll be both a maker and a manager – directly involved in shaping what reaches customers. As a maker, you’ll define and lead the direction of our Banking experiences, across cards, deposits, transfers, and more. You’ll bring clarity to complex financial interactions and ensure our design reflects the brand, builds trust, and makes money management feel simple and empowering. You’ll push the boundaries of what’s possible and help deliver one of the world’s best-designed consumer banking experiences, while providing direction and actionable feedback to drive craft in collaboration with senior ICs and product leaders. As a manager, you’ll lead a distributed team of designers across critical Banking workstreams. You’ll guide career development, foster inclusion and creative excellence, hire and grow a well-rounded team, connect work across product areas, influence the product vision at multiple levels, and drive meaningful results for customers and the business. Who You Are
Customer-centric:
you balance customer needs with business goals and use storytelling and design craft to align cross-functional teams toward a customer-centric experience Thrive in ambiguity:
you tackle problems with grit, applying systems-thinking to proactively move conversations forward Insist on focus:
skilled in strategic thinking, you set clear goals for your team and projects, impacting key business metrics Compete on creativity:
you pursue bold ideas, challenge the status quo, and imagine new futures that unlock holistic customer experiences Systematic thinker:
you turn complex ideas and needs into delightful, scalable design solutions You Have
12+ years of experience in design management, leading and building product design teams of 5–15 people Extensive experience on teams that own core experiences with customers or work on zero-to-one projects Demonstrated impact on product strategy and user experience in previous roles, preferably in tech or financial services A portfolio showcasing designs for varying platforms and devices (iOS, Android, Responsive Web, etc) Encourage innovative design approaches, enabling the team to explore different angles to a problem Outstanding UX capabilities and strong visual design proficiency, including visual, UI/UX, and systems design A passion for iterative processes, quick decision-making, and calculated risk-taking Excellent communication and storytelling skills to align teams and stakeholders around a shared vision A growth mindset, proactively seeking improvement and new ideas, and iterating from failure Equity and Hiring
We’re building an inclusive economy where customers have equal access to opportunity and we apply those values to our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and fair chance ordinances. We are committed to an inclusive interview experience and provide reasonable accommodations to disabled applicants throughout the recruitment process. Applicants should share accommodation needs with their recruiter; we treat these requests confidentially as possible.
Want to learn more about what we’re doing to build a fair workplace? Check out our I+D page. While there is no fixed application deadline, U.S. roles are typically open for about 55 days before being filled. Refer to the date at the top of this job page for when this role was first posted. Block uses a market-based pay approach. U.S. locations are categorized into zones based on a geographic cost index. Starting pay is determined by skills, experience, location, and market conditions, and ranges may be modified in the future. To find a location’s zone designation, refer to this resource. If a location is not listed, speak with a recruiter for more information. Zone A: $251,600 — $377,400 USD Zone B: $251,600 — $377,400 USD Zone C: $251,600 — $377,400 USD Zone D: $251,600 — $377,400 USD Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Our benefits are designed to empower you to do the best work of your career, including remote work, medical insurance, flexible time off, retirement plans, and family planning options. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each brand unlocks different aspects of the economy for more people.
Square
makes commerce and financial services accessible to sellers.
Cash App
is the easy way to spend, send, and store money.
Afterpay
transforms how customers manage spending over time.
TIDAL
is a music platform that empowers artists.
Bitkey
is a simple self-custody wallet for bitcoin.
Proto
is a suite of bitcoin mining products. We’re helping build a financial system that is open to everyone.
#J-18808-Ljbffr