gategroup
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- To help protect web applications and infrastructure from security attacks.**3. Google Analytics:*** **\_\_utma Cookie**: A persistent cookie that remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google \_\_utma cookie include: first visit (unique visit), last visit (returning visit). The cookie is updated every time data is sent to Google Analytics.* **\_\_utmb Cookie*** **\_\_utmc Cookie**: This cookie is used to determine the end of browser sessions. Historically, this cookie operated in conjunction with the \_\_utmb cookie to determine whether the user was in a new session/visit.* **\_\_utmz Cookie**: This cookie stores the traffic source or campaign that explains how the user reached the site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.* **\_\_utmv Cookie**: This is a persistent cookie. It is used for segmentation, data experimentation and operates with the \_\_utmz cookie to improve cookie targeting capabilities.Please also see section Additional Information about Google Analytics# **Additional Information about Google Analytics**This Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") in the US.Google will use this information for the purpose of evaluating the use of the Website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.Google does not associate IP addresses with any other data held by Google..Lang: This cookie is used to remember a user's language setting and to display the AWLI Button in the appropriate language. The cookie expires at the end of the session.Bcookie: This cookie to uniquely identify devices accessing LinkedIn to detect fraud and abuse on the platform. The cookie expires after two years. Lidc: This cookie is used to optimize data center selection and expires after 24 hours.Head of Dept, NA - Operations Performance page is loaded## Head of Dept, NA - Operations Performancelocations:
Reston, VA, USAtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0099211We’re looking for motivated, engaged people to help make everyone’s journeys better.The Head of Operations Performance, North America, will lead the function responsible for monitoring, analyzing, and optimizing operational performance across all locations. This role will develop performance targets, ensure consistent measurement and reporting, and drive initiatives to improve efficiency, service quality, and resource utilization. The Head of Operations Performance will also oversee workforce planning, budgeting, materials management, fleet and facilities optimization, and change management programs, while ensuring strong governance through audits and the Project Management Office (PMO).
This role reports to the COO of gategroup NA and ensures that North America meets or exceeds operational performance objectives set by the organization. The Head of Operations Performance, North America, will drive an accountability culture, focusing on efficient and reliable operations across all operational units in the region.**Benefits*** *Paid time off** *401k, with company match** *Company sponsored life insurance** *Medical, dental, vision plans** *Voluntary short-term/long-term disability insurance** *Voluntary life, accident, and hospital plans** *Employee Assistance Program** *Commuter benefits** *Employee Discounts***Main Duties and Responsibilities:**
• Lead the design and delivery of regular performance reporting to senior leadership and external stakeholders, aligned with budget performance targets and KPIs, as well as global reporting.
• Analyze operational performance trends and identify areas of risk, inefficiency, or opportunity.
• Support the development of annual budgets by providing data-driven insights into operational performance and resource needs.
• Lead workforce planning and optimization to ensure the proper staffing levels, productivity, and cost efficiency.
• Oversee materials planning and utilization to minimize waste and ensure supply reliability.
• Ensure optimal renewal, deployment, and maintenance of operational assets, fleet, and facilities to maximize availability and efficiency.
• Lead and support change management initiatives to drive cultural adoption of performance excellence.
• In partnership with the Head of Department – Standardization and Operational Excellence, implement and oversee operational improvement projects that enhance efficiency, service delivery, and cost-effectiveness.
• Partner with cross-functional teams to harmonize processes, tools, and best practices across locations.
• Lead operational audits to ensure compliance with internal standards, customer requirements, and regulatory frameworks.
• Establish corrective action plans and ensure follow-through to address audit findings.
• Build and support an operational audit process and schedule annually.
• Oversee governance processes to maintain accountability for operational performance at all levels.
• Direct the regional or enterprise PMO to ensure effective planning, execution, and delivery of strategic initiatives.
• Establish frameworks, tools, and reporting for program governance and benefits tracking.
• Monitor the performance of major projects and ensure alignment with overall business objectives.
• Participate in defining regional operational performance targets and support the development of annual budgets, strategic growth plans for all North American operational units.
• Build, mentor, and lead the Operations Performance team, fostering a culture that embodies gategroup’s core values.
• Promote a culture of continuous improvement, accountability, and proactive risk management.
• Ad hoc projects to drive Continuous Improvement.
**Qualifications**
**Education and Certifications:**
• Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field; MBA or advanced degree preferred.
• Project Management Professional (PMP) preferred.
• ERP system expertise, with a strong focus on data management and analytics.
**Work Experience:**
• 12+ years of progressive leadership experience in operations or performance management, ideally within airline catering, aviation, logistics, or large-scale foodservice.
• Strong track record of setting and delivering against operational KPIs.
• Proven experience in budgeting, workforce planning, and resource optimization.
• Solid knowledge of change management, project management methodologies, and audit frameworks.
• Demonstrated ability to manage fleet, facilities, and material planning at scale.
• Excellent communication, leadership, and stakeholder management skills.
**Competencies:**
• Strategic thinker with operational execution capability.
• Analytical and data-driven decision-maker.
• Skilled in influencing and driving accountability across diverse teams.
• Customer- and results-oriented, with a focus on efficiency and reliability.
• Resilient, adaptable leader who thrives in a dynamic, fast-paced environment.
**Language / Communication Skills:**
• Ability to communicate effectively with internal and external customers, both verbally and in writing.
• Ability to manage, lead, and collaborate with multiple managers and project team members.
**Job Dimensions**
Geographic Responsibility: North America (US and Canada)
Type of Employment: Full Time
Travel %: up to 50%We anticipate that this job will close #J-18808-Ljbffr
- To help protect web applications and infrastructure from security attacks.**3. Google Analytics:*** **\_\_utma Cookie**: A persistent cookie that remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google \_\_utma cookie include: first visit (unique visit), last visit (returning visit). The cookie is updated every time data is sent to Google Analytics.* **\_\_utmb Cookie*** **\_\_utmc Cookie**: This cookie is used to determine the end of browser sessions. Historically, this cookie operated in conjunction with the \_\_utmb cookie to determine whether the user was in a new session/visit.* **\_\_utmz Cookie**: This cookie stores the traffic source or campaign that explains how the user reached the site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.* **\_\_utmv Cookie**: This is a persistent cookie. It is used for segmentation, data experimentation and operates with the \_\_utmz cookie to improve cookie targeting capabilities.Please also see section Additional Information about Google Analytics# **Additional Information about Google Analytics**This Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") in the US.Google will use this information for the purpose of evaluating the use of the Website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.Google does not associate IP addresses with any other data held by Google..Lang: This cookie is used to remember a user's language setting and to display the AWLI Button in the appropriate language. The cookie expires at the end of the session.Bcookie: This cookie to uniquely identify devices accessing LinkedIn to detect fraud and abuse on the platform. The cookie expires after two years. Lidc: This cookie is used to optimize data center selection and expires after 24 hours.Head of Dept, NA - Operations Performance page is loaded## Head of Dept, NA - Operations Performancelocations:
Reston, VA, USAtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0099211We’re looking for motivated, engaged people to help make everyone’s journeys better.The Head of Operations Performance, North America, will lead the function responsible for monitoring, analyzing, and optimizing operational performance across all locations. This role will develop performance targets, ensure consistent measurement and reporting, and drive initiatives to improve efficiency, service quality, and resource utilization. The Head of Operations Performance will also oversee workforce planning, budgeting, materials management, fleet and facilities optimization, and change management programs, while ensuring strong governance through audits and the Project Management Office (PMO).
This role reports to the COO of gategroup NA and ensures that North America meets or exceeds operational performance objectives set by the organization. The Head of Operations Performance, North America, will drive an accountability culture, focusing on efficient and reliable operations across all operational units in the region.**Benefits*** *Paid time off** *401k, with company match** *Company sponsored life insurance** *Medical, dental, vision plans** *Voluntary short-term/long-term disability insurance** *Voluntary life, accident, and hospital plans** *Employee Assistance Program** *Commuter benefits** *Employee Discounts***Main Duties and Responsibilities:**
• Lead the design and delivery of regular performance reporting to senior leadership and external stakeholders, aligned with budget performance targets and KPIs, as well as global reporting.
• Analyze operational performance trends and identify areas of risk, inefficiency, or opportunity.
• Support the development of annual budgets by providing data-driven insights into operational performance and resource needs.
• Lead workforce planning and optimization to ensure the proper staffing levels, productivity, and cost efficiency.
• Oversee materials planning and utilization to minimize waste and ensure supply reliability.
• Ensure optimal renewal, deployment, and maintenance of operational assets, fleet, and facilities to maximize availability and efficiency.
• Lead and support change management initiatives to drive cultural adoption of performance excellence.
• In partnership with the Head of Department – Standardization and Operational Excellence, implement and oversee operational improvement projects that enhance efficiency, service delivery, and cost-effectiveness.
• Partner with cross-functional teams to harmonize processes, tools, and best practices across locations.
• Lead operational audits to ensure compliance with internal standards, customer requirements, and regulatory frameworks.
• Establish corrective action plans and ensure follow-through to address audit findings.
• Build and support an operational audit process and schedule annually.
• Oversee governance processes to maintain accountability for operational performance at all levels.
• Direct the regional or enterprise PMO to ensure effective planning, execution, and delivery of strategic initiatives.
• Establish frameworks, tools, and reporting for program governance and benefits tracking.
• Monitor the performance of major projects and ensure alignment with overall business objectives.
• Participate in defining regional operational performance targets and support the development of annual budgets, strategic growth plans for all North American operational units.
• Build, mentor, and lead the Operations Performance team, fostering a culture that embodies gategroup’s core values.
• Promote a culture of continuous improvement, accountability, and proactive risk management.
• Ad hoc projects to drive Continuous Improvement.
**Qualifications**
**Education and Certifications:**
• Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field; MBA or advanced degree preferred.
• Project Management Professional (PMP) preferred.
• ERP system expertise, with a strong focus on data management and analytics.
**Work Experience:**
• 12+ years of progressive leadership experience in operations or performance management, ideally within airline catering, aviation, logistics, or large-scale foodservice.
• Strong track record of setting and delivering against operational KPIs.
• Proven experience in budgeting, workforce planning, and resource optimization.
• Solid knowledge of change management, project management methodologies, and audit frameworks.
• Demonstrated ability to manage fleet, facilities, and material planning at scale.
• Excellent communication, leadership, and stakeholder management skills.
**Competencies:**
• Strategic thinker with operational execution capability.
• Analytical and data-driven decision-maker.
• Skilled in influencing and driving accountability across diverse teams.
• Customer- and results-oriented, with a focus on efficiency and reliability.
• Resilient, adaptable leader who thrives in a dynamic, fast-paced environment.
**Language / Communication Skills:**
• Ability to communicate effectively with internal and external customers, both verbally and in writing.
• Ability to manage, lead, and collaborate with multiple managers and project team members.
**Job Dimensions**
Geographic Responsibility: North America (US and Canada)
Type of Employment: Full Time
Travel %: up to 50%We anticipate that this job will close #J-18808-Ljbffr