Brilliant Earth
Overview
Brilliant Earth - Assistant Store Manager - King of Prussia, PA The Assistant Store Manager for our King of Prussia, PA location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate:
The ideal candidate will be able to work a full-time schedule of Tuesday-Saturday. This role is in person at our King of Prussia, PA showroom location. Key Responsibilities
Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers. Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service. Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs. Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team. Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment. Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures. Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments. Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews. Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care. Qualifications
Must have experience managing people in retail or direct-to-consumer sales; store leadership or keyholder experience a plus. Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams. BA degree or equivalent preferred. A true passion for helping people and creating positive customer service experiences. Highly organized with focus on execution, problem-solving, and improving processes. Motivated self-starter with high efficiency work style, while maintaining attention to detail. Excellent written and verbal communication. Ability to think critically and adapt quickly in a flexible environment. Exceptional time management skills and accountability. Team player with the ability to work collaboratively to achieve business goals. Robust CRM software experience. Entrepreneurial spirit / self-starter. Commitment to respect and inclusion in the workplace. Interest in socially and environmentally responsible organizations and products. What We Offer
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth. In addition, we offer competitive compensation and a robust benefits package, including: Career Growth.
We want to see you sparkle! Through regular 1-1s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations. Set Schedule.
We offer consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team.
We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity without links here. Lifestyle Spending Account.
Reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more. Continued Education.
Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts.
Generous discount on our jewelry. Sales Incentive Programs.
Incentive programs to recognize and reward performance. Mental Wellness Perks.
Access to mental health resources, such as self-care apps and seminars. Employee Assistance program offers 24/7 counseling. Giving Back and Volunteer Opportunities.
Teams support local initiatives and volunteer together. Medical, Dental, and Vision.
Multiple plans to choose from, including a $0 monthly premium option and employer HSA contributions. Insurance kicks in on the first day of your 2nd month. 401k match.
Generous 401k match. Paid Time Off.
3 weeks of PTO in your first year. Parental Leave.
Paid parental leave to bond and care for new additions. Disability and Life insurance.
100% employer-paid. Pre-Tax Commuter Benefits. How to Apply
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders. Note: This job posting is for ongoing recruitment; reference #IND222. More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. We are committed to Equal Employment Opportunities and to complying with all Federal, State and local laws. If you need assistance or reasonable accommodations completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
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Brilliant Earth - Assistant Store Manager - King of Prussia, PA The Assistant Store Manager for our King of Prussia, PA location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate:
The ideal candidate will be able to work a full-time schedule of Tuesday-Saturday. This role is in person at our King of Prussia, PA showroom location. Key Responsibilities
Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers. Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service. Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs. Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team. Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment. Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures. Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments. Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews. Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care. Qualifications
Must have experience managing people in retail or direct-to-consumer sales; store leadership or keyholder experience a plus. Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams. BA degree or equivalent preferred. A true passion for helping people and creating positive customer service experiences. Highly organized with focus on execution, problem-solving, and improving processes. Motivated self-starter with high efficiency work style, while maintaining attention to detail. Excellent written and verbal communication. Ability to think critically and adapt quickly in a flexible environment. Exceptional time management skills and accountability. Team player with the ability to work collaboratively to achieve business goals. Robust CRM software experience. Entrepreneurial spirit / self-starter. Commitment to respect and inclusion in the workplace. Interest in socially and environmentally responsible organizations and products. What We Offer
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth. In addition, we offer competitive compensation and a robust benefits package, including: Career Growth.
We want to see you sparkle! Through regular 1-1s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations. Set Schedule.
We offer consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team.
We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity without links here. Lifestyle Spending Account.
Reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more. Continued Education.
Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts.
Generous discount on our jewelry. Sales Incentive Programs.
Incentive programs to recognize and reward performance. Mental Wellness Perks.
Access to mental health resources, such as self-care apps and seminars. Employee Assistance program offers 24/7 counseling. Giving Back and Volunteer Opportunities.
Teams support local initiatives and volunteer together. Medical, Dental, and Vision.
Multiple plans to choose from, including a $0 monthly premium option and employer HSA contributions. Insurance kicks in on the first day of your 2nd month. 401k match.
Generous 401k match. Paid Time Off.
3 weeks of PTO in your first year. Parental Leave.
Paid parental leave to bond and care for new additions. Disability and Life insurance.
100% employer-paid. Pre-Tax Commuter Benefits. How to Apply
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders. Note: This job posting is for ongoing recruitment; reference #IND222. More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. We are committed to Equal Employment Opportunities and to complying with all Federal, State and local laws. If you need assistance or reasonable accommodations completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
#J-18808-Ljbffr