Lunio
Get AI-powered advice on this job and more exclusive features.
OTE:
Base Salary + 25% bonus based on GRR and NRR metric achievement. Hybrid:
2-3 days onsite / 2-3 days remote Reports To:
VP of Customer Success & Partnerships About Lunio Lunio is a fast-growing SaaS company on a mission to help performance marketers eliminate ad fraud and maximize return on ad spend. With a collaborative, high-performing team across the UK and US, we empower marketers to do more with every dollar. As we expand our presence in the US, we’re looking for an experienced Customer Success Manager who can thrive in a fast paced, data driven environment. The Opportunity We’re looking for an experienced and commercially savvy Customer Success Manager (CSM) to join our US team. In this role, you’ll own a portfolio of customers and guide them through the entire customer lifecycle—from onboarding and adoption to value realization, growth, and retention. You’ll be instrumental in ensuring customers achieve their desired outcomes while championing their voice across our internal teams. This is a high-impact, customer-facing role ideal for someone with a background in paid media, digital marketing, or MarTech, who’s ready to build long-term, strategic partnerships with customers while driving recurring revenue growth. The role will report to the VP, Customer Success & Partnerships who is focused on building successful relationships with Lunio customers. You’ll be focused on the following metrics: Customer Health Score Usage and adoption of Lunio within your customer portfolio Key Responsibilities Own a Book of Business
Manage a portfolio of strategic enterprise accounts ($60k-$1M ACV), acting as the primary point of contact and trusted advisor throughout the customer journey. Help customers define success, implement best practices, and adopt the Lunio platform to meet their business goals.
Collaborate Cross-Functionally
Work closely with Sales, Product, Marketing, and Engineering to deliver seamless onboarding, support product feedback loops, and identify growth opportunities. Forecast renewal health, proactively mitigate churn risks, and identify upsell/cross-sell opportunities to support revenue growth.
Advocate for Customers
Voice customer needs and insights internally, helping prioritize product roadmap features and support improvements.
Leverage Data to Tell the Story
Monitor adoption, engagement, and success metrics like NRR, CSAT, usage, and Customer Health Scores—translating insights into action plans.
Educate & Enable
Deliver tailored enablement sessions, marketing performance insights, and strategic business reviews (QBRs/EBRs) to drive ROI for each customer.
What you Bring 5-8 years’ experience in Customer Success, Account Management, or Digital Marketing (Paid Media experience strongly preferred) Strong understanding of performance media buying platforms (e.g., Google Ads, PMAX, LinkedIn, TikTok, Meta, etc) and attribution / optimization tactics used across these platforms Experience navigating marketing analytics, attribution models, and ROI analysis Proven ability to work with senior stakeholders—translating complex strategies into measurable outcomes. Strong commercial acumen with a knack for identifying growth opportunities within existing accounts Analytical mindset with comfort in data dashboards and storytelling through metrics A proactive, curious, and customer-first approach to solving problems Bonus Points If You Have Experience working in or with media agencies Previous involvement in renewal forecasting, contract negotiation, or revenue expansion Familiarity with CS tools like PlanHat, HubSpot, or Salesforce Why You’ll Love It Here Competitive base salary + commission Meaningful equity in a high-growth SaaS company Hybrid flexibility with coworking support ✈️ 20 days PTO + 10 US public holidays + dedicated sick leave Generous parental leave and mental health support A no-politics culture with high trust, high accountability, and huge upside
#J-18808-Ljbffr
Base Salary + 25% bonus based on GRR and NRR metric achievement. Hybrid:
2-3 days onsite / 2-3 days remote Reports To:
VP of Customer Success & Partnerships About Lunio Lunio is a fast-growing SaaS company on a mission to help performance marketers eliminate ad fraud and maximize return on ad spend. With a collaborative, high-performing team across the UK and US, we empower marketers to do more with every dollar. As we expand our presence in the US, we’re looking for an experienced Customer Success Manager who can thrive in a fast paced, data driven environment. The Opportunity We’re looking for an experienced and commercially savvy Customer Success Manager (CSM) to join our US team. In this role, you’ll own a portfolio of customers and guide them through the entire customer lifecycle—from onboarding and adoption to value realization, growth, and retention. You’ll be instrumental in ensuring customers achieve their desired outcomes while championing their voice across our internal teams. This is a high-impact, customer-facing role ideal for someone with a background in paid media, digital marketing, or MarTech, who’s ready to build long-term, strategic partnerships with customers while driving recurring revenue growth. The role will report to the VP, Customer Success & Partnerships who is focused on building successful relationships with Lunio customers. You’ll be focused on the following metrics: Customer Health Score Usage and adoption of Lunio within your customer portfolio Key Responsibilities Own a Book of Business
Manage a portfolio of strategic enterprise accounts ($60k-$1M ACV), acting as the primary point of contact and trusted advisor throughout the customer journey. Help customers define success, implement best practices, and adopt the Lunio platform to meet their business goals.
Collaborate Cross-Functionally
Work closely with Sales, Product, Marketing, and Engineering to deliver seamless onboarding, support product feedback loops, and identify growth opportunities. Forecast renewal health, proactively mitigate churn risks, and identify upsell/cross-sell opportunities to support revenue growth.
Advocate for Customers
Voice customer needs and insights internally, helping prioritize product roadmap features and support improvements.
Leverage Data to Tell the Story
Monitor adoption, engagement, and success metrics like NRR, CSAT, usage, and Customer Health Scores—translating insights into action plans.
Educate & Enable
Deliver tailored enablement sessions, marketing performance insights, and strategic business reviews (QBRs/EBRs) to drive ROI for each customer.
What you Bring 5-8 years’ experience in Customer Success, Account Management, or Digital Marketing (Paid Media experience strongly preferred) Strong understanding of performance media buying platforms (e.g., Google Ads, PMAX, LinkedIn, TikTok, Meta, etc) and attribution / optimization tactics used across these platforms Experience navigating marketing analytics, attribution models, and ROI analysis Proven ability to work with senior stakeholders—translating complex strategies into measurable outcomes. Strong commercial acumen with a knack for identifying growth opportunities within existing accounts Analytical mindset with comfort in data dashboards and storytelling through metrics A proactive, curious, and customer-first approach to solving problems Bonus Points If You Have Experience working in or with media agencies Previous involvement in renewal forecasting, contract negotiation, or revenue expansion Familiarity with CS tools like PlanHat, HubSpot, or Salesforce Why You’ll Love It Here Competitive base salary + commission Meaningful equity in a high-growth SaaS company Hybrid flexibility with coworking support ✈️ 20 days PTO + 10 US public holidays + dedicated sick leave Generous parental leave and mental health support A no-politics culture with high trust, high accountability, and huge upside
#J-18808-Ljbffr