Membership Director

The Membership Director is responsible for leading and overseeing membership acquisition, engagement, and retention strategies across both YMCA of Montclair branches. This position actively increases membership and supports the needs of current members to ensure high satisfaction and retention. The Membership Director manages day-to-day operations of the membership department, including staff leadership, customer service delivery, and membership growth initiatives, in alignment with the YMCA’s mission and strategic goals. Bachelor’s degree or equivalent experience required. Minimum 5 years of management and leadership experience. Strong customer service, communication, and organizational skills. Proficiency in Microsoft Office Suite and membership management systems. Current CPR and First Aid certification or ability to obtain within 30 days of hire. Ability to work a flexible, non-traditional schedule including early mornings, evenings, and weekends. Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment.

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