Komatsu
Job Description
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Solution Lead - MTS US - PA
Posting Start Date:
9/8/25
Job Location (Short):
Tucson, Arizona, USA, 85706
Requisition ID:
32928
Onsite or Remote:
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
The Company Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas, and be yourself.
Job Purpose Provides Solutions to Komatsu Customers via successful implementation of technology or paid services through Change Management and achieving Operational Excellence. Provides input on improving mining solutions based on business needs with a holistic approach formed through a deep understanding of mine processes. Manages the implementation and deployment of professional services and builds a pipeline of opportunities. Represent or replace duties of supervisor during vacation, travel or as required.
Travel Requirements Travel requirements - up to 50% or as required for business purposes.
Job Duties and Responsibilities Professional Services
Develop and maintain delivery of professional services
Provides professional services related to the Intellimine product suite
Provides system assessment, engineering analysis, performance analysis, and benchmarking services
Provides change management services for new system deployments
Provides training to new team members
Studies and applies "Lean" and Continuous Improvement concepts to customer operations
Utilizes other corporate Customer Success resources, when necessary, to meet client requirements
Solicits client feedback to improve service
Develops and implements measures to reduce cost per ton
Analytics
Gathers and analyses information skillfully
Develops alternative solutions
Works well in group problem solving situations
Uses reason even when dealing with emotional topics
Performs analysis to develop pragmatic/practical solutions that address clients' business needs
Develop partnerships with clients to solve problems
Technical Support & Service
Develops and implements cost saving measure
Contributes to profits and revenue
Studies and applies "Lean" and Continuous Improvement concepts to customer operations
Project Management
Proactively facilitate activities in support to consulting services
Maintains confidentiality and exercises professional ethics in all interventions
Uses time efficiently
Plans for additional resources
Sets goals and objectives
Manages mining solution projects on time and within budget
Completes work thoroughly and accurately without sacrificing quality
Organizes and plans the work schedules and discuss in advance with the client to obtain feedback
Monitors and tracks progress
Gets "buy-in" and effectively communicates the project plan with team members
Anticipates and overcomes obstacles
Manages and acquires necessary human resources to perform the project
Escalates roadblocks with potential solutions when a resolution can not be found
Sales - Account Management
Uncover and address customer needs
Assists with development of customer success of stories or Value in Use documents for marketing and sales
Assists Sales team for sales of professional services
Maintains existing accounts in collaboration with the sales team (account plans, route maps, etc.)
Coordinates with internal Modular resources to solve problems
Writes proposals
Presents solutions/options
Communicates the value proposition
Writes high quality orders for "add-on" sales business acumen understands business implications of decisions
Demonstrates knowledge of market and competition
Required Skills
Bachelor's Degree in Engineering with Mining, Civil, Geological, or Industrial specialization, or an equivalent combination of education and experience
10+ years of experience in the Mining industry or consultancy work experience in middle management positions pertaining to mine planning, mine operations or mine technology, or in a Komatsu role of Consulting, Customer Service or Performance Assurance
10+ years of experience in Technology Development, Deployment and Services experience
Team leadership experience in a mining environment
Ability to identify key stakeholders & form strong relationships
Ability to work with little or no supervision
Customer focused, commitment to excellence
Results driven
Must be able to communicate fluently with clients
Must be able to influence others when required
Desired Skills
MBA or Mine Engineering Master's Program
SQL Programming
Project Management Certification
Black Belt Six Sigma or Lean certification
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Apply now
Apply now
Solution Lead - MTS US - PA
Posting Start Date:
9/8/25
Job Location (Short):
Tucson, Arizona, USA, 85706
Requisition ID:
32928
Onsite or Remote:
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
The Company Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas, and be yourself.
Job Purpose Provides Solutions to Komatsu Customers via successful implementation of technology or paid services through Change Management and achieving Operational Excellence. Provides input on improving mining solutions based on business needs with a holistic approach formed through a deep understanding of mine processes. Manages the implementation and deployment of professional services and builds a pipeline of opportunities. Represent or replace duties of supervisor during vacation, travel or as required.
Travel Requirements Travel requirements - up to 50% or as required for business purposes.
Job Duties and Responsibilities Professional Services
Develop and maintain delivery of professional services
Provides professional services related to the Intellimine product suite
Provides system assessment, engineering analysis, performance analysis, and benchmarking services
Provides change management services for new system deployments
Provides training to new team members
Studies and applies "Lean" and Continuous Improvement concepts to customer operations
Utilizes other corporate Customer Success resources, when necessary, to meet client requirements
Solicits client feedback to improve service
Develops and implements measures to reduce cost per ton
Analytics
Gathers and analyses information skillfully
Develops alternative solutions
Works well in group problem solving situations
Uses reason even when dealing with emotional topics
Performs analysis to develop pragmatic/practical solutions that address clients' business needs
Develop partnerships with clients to solve problems
Technical Support & Service
Develops and implements cost saving measure
Contributes to profits and revenue
Studies and applies "Lean" and Continuous Improvement concepts to customer operations
Project Management
Proactively facilitate activities in support to consulting services
Maintains confidentiality and exercises professional ethics in all interventions
Uses time efficiently
Plans for additional resources
Sets goals and objectives
Manages mining solution projects on time and within budget
Completes work thoroughly and accurately without sacrificing quality
Organizes and plans the work schedules and discuss in advance with the client to obtain feedback
Monitors and tracks progress
Gets "buy-in" and effectively communicates the project plan with team members
Anticipates and overcomes obstacles
Manages and acquires necessary human resources to perform the project
Escalates roadblocks with potential solutions when a resolution can not be found
Sales - Account Management
Uncover and address customer needs
Assists with development of customer success of stories or Value in Use documents for marketing and sales
Assists Sales team for sales of professional services
Maintains existing accounts in collaboration with the sales team (account plans, route maps, etc.)
Coordinates with internal Modular resources to solve problems
Writes proposals
Presents solutions/options
Communicates the value proposition
Writes high quality orders for "add-on" sales business acumen understands business implications of decisions
Demonstrates knowledge of market and competition
Required Skills
Bachelor's Degree in Engineering with Mining, Civil, Geological, or Industrial specialization, or an equivalent combination of education and experience
10+ years of experience in the Mining industry or consultancy work experience in middle management positions pertaining to mine planning, mine operations or mine technology, or in a Komatsu role of Consulting, Customer Service or Performance Assurance
10+ years of experience in Technology Development, Deployment and Services experience
Team leadership experience in a mining environment
Ability to identify key stakeholders & form strong relationships
Ability to work with little or no supervision
Customer focused, commitment to excellence
Results driven
Must be able to communicate fluently with clients
Must be able to influence others when required
Desired Skills
MBA or Mine Engineering Master's Program
SQL Programming
Project Management Certification
Black Belt Six Sigma or Lean certification
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Apply now