Pharmacy Support Specialist Job at Medix in Pittsburgh

We're looking for a Pharmacy Services Specialist to be the front-line voice of our customer experience. In this role, you'll work directly with pharmacies and specialty practices to support their on-boarding and day-to-day interactions with our services. Your ability to communicate clearly, think on your feet, and problem-solve will help shape the way customers experience our company.

This position is fully onsite in our Strip District office and is ideal for someone who's organized, tech-savvy, and passionate about delivering exceptional service in the healthcare space.

• Location: Onsite - Strip District, Pittsburgh, PA
• Pay: $22/hour
• Schedule: Full-time, Monday-Friday
• Shifts Available: 8:00 AM - 5:00 PM or 11:00 AM - 8:00 PM (standard 8-hour shifts)

Key Responsibilities:

• Provide first-line support for customer issues and resolve challenging cases
• Review reports and complete necessary follow-up actions
• Escalate complex issues to internal support teams as needed
• Flag training or education opportunities to leadership
• Monitor Program Support queues and maintain service levels
• Work across multiple applications and systems to deliver fast, accurate service
• Perform other duties as assigned based on team needs

What You Bring

Education & Experience -

• 1+ year of work experience, ideally in a healthcare, pharmacy, PBM, or customer support setting
• Bachelor's degree in business, pharmacy, healthcare, or a related field preferred (not required)
• Experience meeting quality standards and providing high-level customer support

Skills & Knowledge -

• Strong verbal and written communication and interpersonal skills
• Proficient in Microsoft Office and general computer systems
• Able to multitask in a fast-paced environment with multiple platforms
• Comfortable working independently and following detailed processes

Nice to Have -

• Experience in healthcare, call centers, or specialty pharmacy support
• Familiarity with pharmacy workflows, PBMs, or insurance systems

Why Work With Us?

• Be part of a mission-driven team helping healthcare providers and patients
• Grow your skills in a dynamic, tech-enabled environment
• Enjoy a consistent weekday schedule - no weekends
• Work in the heart of Pittsburgh's Strip District in a collaborative, modern office setting

Apply Now to join a growing team where your communication, organization, and problem-solving skills can make a real impact.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.