Kraken-Bryant Street
Guest Experience Ambassador
Kraken-Bryant Street, Washington, District of Columbia, us, 20022
Kraken's Bryant Street location offers guests an opportunity to rediscover play! Onsite activities include pickleball, roller skating, darts, cornhole, shuffleboard and more! Our crew caters to groups large and small for the ultimate bonding experience.
About the role Kraken Kourts & Skates is actively seeking Brand Ambassadors to join our crew. This role is comprised of a combination of skills, blending hospitality, creativity, and a passion for enhancing the guest experience. Our Brand Ambassadors embody an "All Hands In" approach, and are ready to assist in various capacities throughout the venue. It is our goal to continually host world-class events, big and small, throughout the year. It is the role of the Brand Ambassador to provide an unparalleled guest journey through each event.
Are you ready to catch the creative winds in your sail, and help us Deliver the Unexpected?
What you'll do
Greet guests as soon as they walk through the door
Provide guests with accurate wait time estimates during busy periods
Maintain a neat, organized front-of-house environment
Show guests to their designated area and explain our policies & procedures
Assist with opening/closing tasks and side work
Maintain safety and food & beverage quality standards
Manage online ticketing platforms for internal data tracking and an elevated guest experience
Manage rental counters and efficiently administer rentals for guests
Keep guests happy and handle complaints appropriately
Build a rapport with our guests and vendors
Brainstorm ideas to enhance the guest experience
Maintain a positive image of the Kraken brand at all times
Collaborate with our partners when they promote their products in our units
Communicate event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficiently
Attend huddles to gain knowledge and understanding of our various events and locations
Qualifications
Commitment to and alignment with the company's core values
Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
Ability to operate point-of-sales systems
Ability to communicate effectively with guests
Keen understanding that a positive guest experience is imperative to success
Well-organized with ability to take and place food and beverage orders accurately.
Ability to stand and/or walk for prolonged periods of time
Ability to lift and carry up to 25 pounds for short periods of time
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About the role Kraken Kourts & Skates is actively seeking Brand Ambassadors to join our crew. This role is comprised of a combination of skills, blending hospitality, creativity, and a passion for enhancing the guest experience. Our Brand Ambassadors embody an "All Hands In" approach, and are ready to assist in various capacities throughout the venue. It is our goal to continually host world-class events, big and small, throughout the year. It is the role of the Brand Ambassador to provide an unparalleled guest journey through each event.
Are you ready to catch the creative winds in your sail, and help us Deliver the Unexpected?
What you'll do
Greet guests as soon as they walk through the door
Provide guests with accurate wait time estimates during busy periods
Maintain a neat, organized front-of-house environment
Show guests to their designated area and explain our policies & procedures
Assist with opening/closing tasks and side work
Maintain safety and food & beverage quality standards
Manage online ticketing platforms for internal data tracking and an elevated guest experience
Manage rental counters and efficiently administer rentals for guests
Keep guests happy and handle complaints appropriately
Build a rapport with our guests and vendors
Brainstorm ideas to enhance the guest experience
Maintain a positive image of the Kraken brand at all times
Collaborate with our partners when they promote their products in our units
Communicate event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficiently
Attend huddles to gain knowledge and understanding of our various events and locations
Qualifications
Commitment to and alignment with the company's core values
Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
Ability to operate point-of-sales systems
Ability to communicate effectively with guests
Keen understanding that a positive guest experience is imperative to success
Well-organized with ability to take and place food and beverage orders accurately.
Ability to stand and/or walk for prolonged periods of time
Ability to lift and carry up to 25 pounds for short periods of time
#J-18808-Ljbffr