Rippling
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Customer Support Specialist, Spend
role at
Rippling . About Rippling
In order to make an application, simply read through the following job description and make sure to attach relevant documents. Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Based in San Francisco, CA, Rippling has raised $1.2B from top investors and was named one of America's best startup employers by Forbes. We prioritize candidate safety and communicate only from @Rippling.com addresses. About The Role We are building a world-class Support team to help customers realize the full potential of Rippling. Our team focuses on resolving customer issues and contributing to product improvements within our HR, IT, and Finance support groups. What You Will Do Support Rippling customers and resolve product-related issues. Manage customer issues from start to finish in a dynamic environment. Use phone, chat, email, and video conferencing to assist customers. De-escalate and resolve issues leveraging platform and industry expertise. Become a product expert and resource for customers and colleagues. Identify improvement areas and collaborate with Product and Engineering teams. Work effectively under time constraints to meet client needs. What You Will Need Located in the United States (Mountain or Pacific Timezones). Proficient in English, with strong communication skills. Availability to work 9am-5:30pm PST. 3+ years in a customer-facing role. Strong problem-solving and organizational skills. Flexibility and good time management. Additional info: Rippling is an equal opportunity employer, values diversity, and considers working in-office at least three days a week as an essential function for office-based employees. Compensation includes salary, benefits, and equity, with pay ranges based on location. The pay range for this role is:
21 - 23 USD per hour (US Tier 2)
and
20 - 22 USD per hour (US Tier 3) . Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service, Administrative, and Sales Referrals can increase your chances of interviewing. Get notified about new Customer Support Specialist jobs in San Francisco, CA.
#J-18808-Ljbffr
Customer Support Specialist, Spend
role at
Rippling . About Rippling
In order to make an application, simply read through the following job description and make sure to attach relevant documents. Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Based in San Francisco, CA, Rippling has raised $1.2B from top investors and was named one of America's best startup employers by Forbes. We prioritize candidate safety and communicate only from @Rippling.com addresses. About The Role We are building a world-class Support team to help customers realize the full potential of Rippling. Our team focuses on resolving customer issues and contributing to product improvements within our HR, IT, and Finance support groups. What You Will Do Support Rippling customers and resolve product-related issues. Manage customer issues from start to finish in a dynamic environment. Use phone, chat, email, and video conferencing to assist customers. De-escalate and resolve issues leveraging platform and industry expertise. Become a product expert and resource for customers and colleagues. Identify improvement areas and collaborate with Product and Engineering teams. Work effectively under time constraints to meet client needs. What You Will Need Located in the United States (Mountain or Pacific Timezones). Proficient in English, with strong communication skills. Availability to work 9am-5:30pm PST. 3+ years in a customer-facing role. Strong problem-solving and organizational skills. Flexibility and good time management. Additional info: Rippling is an equal opportunity employer, values diversity, and considers working in-office at least three days a week as an essential function for office-based employees. Compensation includes salary, benefits, and equity, with pay ranges based on location. The pay range for this role is:
21 - 23 USD per hour (US Tier 2)
and
20 - 22 USD per hour (US Tier 3) . Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service, Administrative, and Sales Referrals can increase your chances of interviewing. Get notified about new Customer Support Specialist jobs in San Francisco, CA.
#J-18808-Ljbffr