Blue Star Partners
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Nuance / Genesys IVR Test Lead
role at
Blue Star Partners .
Is this the role you are looking for If so read on for more details, and make sure to apply today. Job Title:
Nuance / Genesys IVR Test Lead Location:
Hybrid (Able to travel up to 50% to Merrillville, IN and Columbus, OH) Period:
02/03/2025 – 12/31/2025 Hours/Week:
40 hours Rate:
$75 – $85/hour Contract Type:
W-2 only, no visa sponsorships or subcontracting Scope Of Services:
Our client in the utilities industry needs a Test Lead for an IVR Refinement program. This role involves leading testing activities, coordinating test execution, and ensuring alignment with business requirements. Responsibilities include: Leading testing efforts for the IVR Refinement program. Overseeing creation and execution of test cases for Nuance and Genesys IVR systems. Acting as a liaison between project teams, business users, and system implementors. Managing and mentoring testing team members. Defining test strategies, schedules, and deliverables. Tracking and reporting testing progress and issues. Providing feedback for process improvements. Collaborating with stakeholders to ensure testing aligns with project timelines. Managing testing risks and participating in all testing lifecycle phases. Creating test documentation such as test cases, scripts, and plans. Experience required: 7–10 years of testing experience, with 3–5 years leading a team. Nuance and Genesys IVR testing experience preferred. Experience on large transformation programs. Ability to travel up to 50%. Proficiency with JIRA and Tricentis qTest. Experience with automation and performance testing tools (nice to have). Utilities industry experience (preferred). Strong communication, project management, and organizational skills. Certifications such as PMP, ISTQB (preferred). Experience with waterfall and agile methodologies. Key Skills: Knowledge of Nuance and Genesys IVR systems. Team management and coordination skills. Risk management during testing. Excellent communication skills. Experience with test management tools. Analytical and problem-solving skills. Ability to handle multiple priorities. Understanding of testing methodologies. Education & Certifications: Bachelor’s degree in a related field. PMP and testing certifications (preferred).
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Nuance / Genesys IVR Test Lead
role at
Blue Star Partners .
Is this the role you are looking for If so read on for more details, and make sure to apply today. Job Title:
Nuance / Genesys IVR Test Lead Location:
Hybrid (Able to travel up to 50% to Merrillville, IN and Columbus, OH) Period:
02/03/2025 – 12/31/2025 Hours/Week:
40 hours Rate:
$75 – $85/hour Contract Type:
W-2 only, no visa sponsorships or subcontracting Scope Of Services:
Our client in the utilities industry needs a Test Lead for an IVR Refinement program. This role involves leading testing activities, coordinating test execution, and ensuring alignment with business requirements. Responsibilities include: Leading testing efforts for the IVR Refinement program. Overseeing creation and execution of test cases for Nuance and Genesys IVR systems. Acting as a liaison between project teams, business users, and system implementors. Managing and mentoring testing team members. Defining test strategies, schedules, and deliverables. Tracking and reporting testing progress and issues. Providing feedback for process improvements. Collaborating with stakeholders to ensure testing aligns with project timelines. Managing testing risks and participating in all testing lifecycle phases. Creating test documentation such as test cases, scripts, and plans. Experience required: 7–10 years of testing experience, with 3–5 years leading a team. Nuance and Genesys IVR testing experience preferred. Experience on large transformation programs. Ability to travel up to 50%. Proficiency with JIRA and Tricentis qTest. Experience with automation and performance testing tools (nice to have). Utilities industry experience (preferred). Strong communication, project management, and organizational skills. Certifications such as PMP, ISTQB (preferred). Experience with waterfall and agile methodologies. Key Skills: Knowledge of Nuance and Genesys IVR systems. Team management and coordination skills. Risk management during testing. Excellent communication skills. Experience with test management tools. Analytical and problem-solving skills. Ability to handle multiple priorities. Understanding of testing methodologies. Education & Certifications: Bachelor’s degree in a related field. PMP and testing certifications (preferred).
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