Knockout Pest Control
Customer Service Representative
Knockout Pest Control, Uniondale, New York, United States, 11553
Benefits:
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Benefits/Perks
Competitive Compensation
Paid Time Off
Medical, dental, vision benefits
401K
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
The schedule is Tuesday through Saturday
Responsibilities
Receive a high volume of inbound calls and emails
Schedule services
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Capture credit card information for services.
Attend trainings to maintain up-to-date skills and knowledge
Inside sales
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Inside Sales
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Benefits/Perks
Competitive Compensation
Paid Time Off
Medical, dental, vision benefits
401K
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
The schedule is Tuesday through Saturday
Responsibilities
Receive a high volume of inbound calls and emails
Schedule services
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Capture credit card information for services.
Attend trainings to maintain up-to-date skills and knowledge
Inside sales
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Inside Sales