Mortgage Customer Service Representative

We're Hiring: Customer Service Representatives – Multi-Family & Mortgage SupportAre you ready to be the voice of hope, guidance, and clarity for people navigating some of life’s most challenging moments? Whether it’s helping someone facing eviction or guiding a first-time homebuyer, your empathy and expertise can make all the difference.We’re looking for passionate, service-driven individuals to join our Multi-Family Support and Mortgage Customer Service Team. These roles go beyond answering phones they’re about being a lifeline, a resource, and a trusted partner in someone’s housing journey.🏘️ Multi-Family Support CSRHelp renters, tenants, and property managers find the resources they need to stay housed, resolve issues, and move forward. You’ll be supporting individuals who may be facing eviction or homelessness—your compassion will be your greatest tool.What You’ll Do:Answer calls from renters, tenants, and property managers with empathy and urgencyProvide referrals and resources for housing, rental assistance, and homeownershipHandle tenant complaints and multifamily rental inquiriesUse a knowledge base to deliver accurate, helpful informationDocument all communications in an internal systemMust-Have Qualifications:2 years of property management experience1 year of contact center or phone-based customer serviceHigh school diploma or GEDWillingness to work until 8:00 PM🏡 Mortgage Support CSRBe the bridge between the public, lenders, and the U.S. Department of Housing and Urban Development (HUD). You’ll help callers understand FHA guidelines, support lenders with certifications, and assist nonprofits and appraisers with housing programs.What You’ll Do:Handle inbound calls related to FHA, VA, and conventional mortgage inquiriesProvide accurate information using FHA-approved resourcesSupport lenders with FHA Connection tools and certification processesGuide callers through HUD home purchasing, property status, and realtor requirementsAssist nonprofits and government entities with HUD program supportMust-Have Qualifications:2+ years of mortgage experience (loan processing, underwriting, servicing, etc.)High school diploma or GEDWillingness to work until 8:00 PM🌟 What We’re Looking ForStrong customer service and call center skillsBilingual (Spanish) is a plusExcellent communication and problem-solving abilitiesAbility to stay calm and focused under pressureCommitment to accuracy, empathy, and professionalism💬 Why This Role MattersEvery call you take could be the turning point in someone’s life. Whether it’s helping a family avoid eviction or guiding a lender through FHA certification, your work will have real impact. If you’re ready to bring heart, hustle, and humanity to your next role—this is your chance. Apply today and be the difference!Pay and BenefitsThe pay range for this position is $21.61 - $23.32/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Indianapolis,IN.Application DeadlineThis position is anticipated to close on Oct 25, 2025.h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.