Boots Retail USA, Inc.
Manager, Customer Supply Chain
Boots Retail USA, Inc., Chicago, Illinois, United States, 60290
This is a
hybrid
position based out of our Chicago office, with an expectation of three days per week of in-office collaboration. We have a strong preference for candidate based in the Chicagoland area and able to work in a hybrid capacity (3 days/week) from our Chicago office, but we are open to considering highly qualified remote candidates for this position.
The Manager, Customer Supply Chain - 3rd Party is responsible for managing the requirements of our customers, achieving the specific needs of brands at the shelf, and optimizing finished goods in 3rd party retailer's warehouses & stores. The Customer Supply Chain Manager is seeking to increase supply chain efficiency while delivering on our on-shelf availability goals and maximizing collaboration between retailer operations.
Key Responsibilities
Customer Relationship & Performance Management
Build and manage direct relationships with retailer replenishment and inventory partners, acting as the primary supply chain expert for their needs. Own and drive performance against key customer metrics, including On-Shelf Availability (OSA), In-stock %, On-Time-In-Full (OTIF), and forecast accuracy. Identify and mitigate risks to in-stock levels, recommending opportunities to protect sales and ensure total customer satisfaction. Internal Collaboration & Leadership
Act as the key supply chain liaison in the Sales & Operations Planning (S&OP) process, translating customer demand into accurate forecasts. Collaborate closely with internal Sales, Marketing, Brand, and Finance teams to align on promotional strategies, inventory positions, and resolve customer-specific issues. Manage the delivery of a customer-focused supply plan that supports the overall growth strategy. Operational Execution & Analysis
Manage daily, weekly, and monthly operational reporting for both customers and internal teams, highlighting key findings and performance. Utilize customer databases and portals to analyze SKU data, sales trends, and promotional impact to optimize the demand plan. Oversee the weekly purchase order and fulfillment process, ensuring accuracy in tracking and financial reporting. Plan and execute new product launches, planogram changes, and other code changes at the retailer. A bit about you...
Bachelor's degree in Supply Chain, Business, or a related field. 5+ years of experience in Supply Chain or Operations management, preferably in a customer-facing role. Fundamental understanding of demand planning, forecasting processes, and inventory management systems. Proven experience working with cross-functional teams and leading collaboration with internal and external stakeholders. Strong analytical and problem-solving skills with the ability to perform both micro and macro-level analysis. Advanced proficiency in Microsoft Excel is required; strong skills in the full Microsoft Office Suite. Direct experience with the operations of third-party mass retailers. APICS certification (or similar) is beneficial. A self-starter with a strong commercial awareness and the ability to work with minimal daily supervision. Excellent written and verbal communication skills. A bit about us...
We are No7 Beauty Company, a division of Walgreens Boots Alliance, a modern consumer goods company with purpose, that combines the best of traditional companies with the vibrancy and pace of a new digital-first business. With operations in North America, Europe and Asia, we offer beauty products that consumers can trust wherever they are in the world. Since No7 launched in 1935, our iconic brand has been joined by equally strong characters in Liz Earle Beauty Company, Soap & Glory, Botanics, Sleek MakeUP and YourGoodSkin. All our brands have a deep understanding of what customers want because we're great at listening. As part of Walgreens Boots Alliance, we have the rich insight of our own retailers and thousands of beauty advisors across our stores, so we can truly get to know our consumers and better meet their every skin need. Supported and encouraged by inclusive leaders, the people that make up our global teams are the beating heart of No7 Beauty Company. They're not just passionate about beauty; it's their innate enthusiasm to innovate that sets them apart and drives them to deliver the very best for our customers. Welcome to the next generation, welcome to No7 Beauty Company.
What we can offer you:
We offer the chance to work in a consumer led environment with the chance to make an impact on a global scale. With a truly entrepreneurial mind-set, we recognize the importance of a diverse workforce who work collaboratively with shared values and ambition. We invest in our people by challenging you and developing you, and provide a great local reward scheme including:
Competitive Salary Annual discretionary bonus plan Employee Discounts
Diversity and inclusion is at the center of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. To learn more about our functions, explore our brands and find opportunities all over the globe please visit: https://www.no7company.com/careers
hybrid
position based out of our Chicago office, with an expectation of three days per week of in-office collaboration. We have a strong preference for candidate based in the Chicagoland area and able to work in a hybrid capacity (3 days/week) from our Chicago office, but we are open to considering highly qualified remote candidates for this position.
The Manager, Customer Supply Chain - 3rd Party is responsible for managing the requirements of our customers, achieving the specific needs of brands at the shelf, and optimizing finished goods in 3rd party retailer's warehouses & stores. The Customer Supply Chain Manager is seeking to increase supply chain efficiency while delivering on our on-shelf availability goals and maximizing collaboration between retailer operations.
Key Responsibilities
Customer Relationship & Performance Management
Build and manage direct relationships with retailer replenishment and inventory partners, acting as the primary supply chain expert for their needs. Own and drive performance against key customer metrics, including On-Shelf Availability (OSA), In-stock %, On-Time-In-Full (OTIF), and forecast accuracy. Identify and mitigate risks to in-stock levels, recommending opportunities to protect sales and ensure total customer satisfaction. Internal Collaboration & Leadership
Act as the key supply chain liaison in the Sales & Operations Planning (S&OP) process, translating customer demand into accurate forecasts. Collaborate closely with internal Sales, Marketing, Brand, and Finance teams to align on promotional strategies, inventory positions, and resolve customer-specific issues. Manage the delivery of a customer-focused supply plan that supports the overall growth strategy. Operational Execution & Analysis
Manage daily, weekly, and monthly operational reporting for both customers and internal teams, highlighting key findings and performance. Utilize customer databases and portals to analyze SKU data, sales trends, and promotional impact to optimize the demand plan. Oversee the weekly purchase order and fulfillment process, ensuring accuracy in tracking and financial reporting. Plan and execute new product launches, planogram changes, and other code changes at the retailer. A bit about you...
Bachelor's degree in Supply Chain, Business, or a related field. 5+ years of experience in Supply Chain or Operations management, preferably in a customer-facing role. Fundamental understanding of demand planning, forecasting processes, and inventory management systems. Proven experience working with cross-functional teams and leading collaboration with internal and external stakeholders. Strong analytical and problem-solving skills with the ability to perform both micro and macro-level analysis. Advanced proficiency in Microsoft Excel is required; strong skills in the full Microsoft Office Suite. Direct experience with the operations of third-party mass retailers. APICS certification (or similar) is beneficial. A self-starter with a strong commercial awareness and the ability to work with minimal daily supervision. Excellent written and verbal communication skills. A bit about us...
We are No7 Beauty Company, a division of Walgreens Boots Alliance, a modern consumer goods company with purpose, that combines the best of traditional companies with the vibrancy and pace of a new digital-first business. With operations in North America, Europe and Asia, we offer beauty products that consumers can trust wherever they are in the world. Since No7 launched in 1935, our iconic brand has been joined by equally strong characters in Liz Earle Beauty Company, Soap & Glory, Botanics, Sleek MakeUP and YourGoodSkin. All our brands have a deep understanding of what customers want because we're great at listening. As part of Walgreens Boots Alliance, we have the rich insight of our own retailers and thousands of beauty advisors across our stores, so we can truly get to know our consumers and better meet their every skin need. Supported and encouraged by inclusive leaders, the people that make up our global teams are the beating heart of No7 Beauty Company. They're not just passionate about beauty; it's their innate enthusiasm to innovate that sets them apart and drives them to deliver the very best for our customers. Welcome to the next generation, welcome to No7 Beauty Company.
What we can offer you:
We offer the chance to work in a consumer led environment with the chance to make an impact on a global scale. With a truly entrepreneurial mind-set, we recognize the importance of a diverse workforce who work collaboratively with shared values and ambition. We invest in our people by challenging you and developing you, and provide a great local reward scheme including:
Competitive Salary Annual discretionary bonus plan Employee Discounts
Diversity and inclusion is at the center of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. To learn more about our functions, explore our brands and find opportunities all over the globe please visit: https://www.no7company.com/careers