State of Washington
Customer Service Specialist 2: Walla Walla/OCDL-Spanish
State of Washington, Walla Walla, Washington, United States
Salary :
$43,980.00 - $58,584.00 Annually Location :
Walla Walla County - Walla Walla, WA Job Type:
Full Time - Permanent Job Number:
2025-06891 Department:
Employment Security Department Division:
Workforce Services Opening Date:
10/08/2025 Closing Date:
10/22/2025 11:59 PM Pacific Salary Information:
The high end of the salary range, Step M is typically a longevity step
Description This position is Occasional Dual Language (OCDL). The incumbent will have the ability to occasionally communicate effectively in person, via telephone and in writing in Spanish & English. This position will work in person at the Walla Walla, WA WorkSource office. The ideal candidate for the Customer Service Specialist 2 position at WorkSource Walla Walla is a dedicated professional who is passionate about providing exceptional support to our customers across all lines of business. This individual understands the importance of our mission to connect employers and job seekers and is committed to furthering this goal. The candidate will primarily work within the Resource Room, demonstrating a proactive approach to assisting customers and facilitating group activities as needed. They should be comfortable working in a dynamic environment and be able to adapt to the varying needs of our customers. In addition, the ideal candidate will play a crucial role in improving our services by assisting with the collection of customer feedback and other relevant information. They should have a keen eye for detail and the ability to capture and analyze data related to customer service needs and activity levels. Duties Customer Service. This includes:
Greet and assist in-person customers. Direct to meeting rooms, assist with parking needs and building access. Answer basic customer questions; refer complex questions to appropriate WorkSource Staff, instruct customers on how to access information on-line or with WorkSource Center Conduct customer outreach via phone, email, or other similar approaches, conduct follow-up calls to provide basic customer services. Administrative Support. This includes:
Organize, log, edit, format, track and duplicate confidential staff and customer correspondence Assist in developing and implementing team processes and procedures; Assist managers with the gathering and compiling of data. Create and maintain electronic and manual filing systems. Generate and format reports, develop templates, and compile data. To request a detailed position description, click
here
Qualifications
4 years experience providing assistance to customers regarding inquiries, complaints or problems. Or a combination of education and/or relevant experience OR
A Bachelor's degree OR
An Associate's degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems AND
The ability to occasionally communicate effectively in person, via telephone and in writing in Spanish & English.
Special Requirements/Conditions of Employment:
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents.
Any documents uploaded through this platform will be securely transmitted electronically to support application review. Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information Our drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or at 253-306-2999 or the , prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing
Family and Medical Leave Act (FMLA) Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025 01
Are you a current or former Washington State government employee?
Yes No
02
Have you attached your cover letter and resume to your application? Please ensure both documents are included as they are crucial for the evaluation process.
Yes No
03
What experience do you bring to this position?
4 years of experience providing assistance to customers regarding inquiries, complaints, or problems. Or a combination of education and/or relevant experience A Bachelor's Degree An Associate's degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems Other None of the above
04
Please describe your education and/or experience listed in the above question. 05
How many years of Customer Service experience do you have?
0-1 1-2 2-3 3-4 4-5 5-6 7+
06
This role requires you to be able to communicate, read and write in Spanish on occasion or as needed. Are you able to meet this requirement?
Yes No
07
ESD How did you hear about this job opportunity?
WWW.Careers.Wa.Gov WorkSource Center or Website (WorkSourceWA.com) Washington State Employee Referral ESD Employee Referral Employment Security Department's job web page: WWW.Esd.Wa.Gov Monster College/university career fair or website LinkedIn Facebook VERG Craigslist CareerBuilder Diversity Jobs Handshake Other
Required Question
$43,980.00 - $58,584.00 Annually Location :
Walla Walla County - Walla Walla, WA Job Type:
Full Time - Permanent Job Number:
2025-06891 Department:
Employment Security Department Division:
Workforce Services Opening Date:
10/08/2025 Closing Date:
10/22/2025 11:59 PM Pacific Salary Information:
The high end of the salary range, Step M is typically a longevity step
Description This position is Occasional Dual Language (OCDL). The incumbent will have the ability to occasionally communicate effectively in person, via telephone and in writing in Spanish & English. This position will work in person at the Walla Walla, WA WorkSource office. The ideal candidate for the Customer Service Specialist 2 position at WorkSource Walla Walla is a dedicated professional who is passionate about providing exceptional support to our customers across all lines of business. This individual understands the importance of our mission to connect employers and job seekers and is committed to furthering this goal. The candidate will primarily work within the Resource Room, demonstrating a proactive approach to assisting customers and facilitating group activities as needed. They should be comfortable working in a dynamic environment and be able to adapt to the varying needs of our customers. In addition, the ideal candidate will play a crucial role in improving our services by assisting with the collection of customer feedback and other relevant information. They should have a keen eye for detail and the ability to capture and analyze data related to customer service needs and activity levels. Duties Customer Service. This includes:
Greet and assist in-person customers. Direct to meeting rooms, assist with parking needs and building access. Answer basic customer questions; refer complex questions to appropriate WorkSource Staff, instruct customers on how to access information on-line or with WorkSource Center Conduct customer outreach via phone, email, or other similar approaches, conduct follow-up calls to provide basic customer services. Administrative Support. This includes:
Organize, log, edit, format, track and duplicate confidential staff and customer correspondence Assist in developing and implementing team processes and procedures; Assist managers with the gathering and compiling of data. Create and maintain electronic and manual filing systems. Generate and format reports, develop templates, and compile data. To request a detailed position description, click
here
Qualifications
4 years experience providing assistance to customers regarding inquiries, complaints or problems. Or a combination of education and/or relevant experience OR
A Bachelor's degree OR
An Associate's degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems AND
The ability to occasionally communicate effectively in person, via telephone and in writing in Spanish & English.
Special Requirements/Conditions of Employment:
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents.
Any documents uploaded through this platform will be securely transmitted electronically to support application review. Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information Our drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or at 253-306-2999 or the , prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing
Family and Medical Leave Act (FMLA) Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025 01
Are you a current or former Washington State government employee?
Yes No
02
Have you attached your cover letter and resume to your application? Please ensure both documents are included as they are crucial for the evaluation process.
Yes No
03
What experience do you bring to this position?
4 years of experience providing assistance to customers regarding inquiries, complaints, or problems. Or a combination of education and/or relevant experience A Bachelor's Degree An Associate's degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems Other None of the above
04
Please describe your education and/or experience listed in the above question. 05
How many years of Customer Service experience do you have?
0-1 1-2 2-3 3-4 4-5 5-6 7+
06
This role requires you to be able to communicate, read and write in Spanish on occasion or as needed. Are you able to meet this requirement?
Yes No
07
ESD How did you hear about this job opportunity?
WWW.Careers.Wa.Gov WorkSource Center or Website (WorkSourceWA.com) Washington State Employee Referral ESD Employee Referral Employment Security Department's job web page: WWW.Esd.Wa.Gov Monster College/university career fair or website LinkedIn Facebook VERG Craigslist CareerBuilder Diversity Jobs Handshake Other
Required Question