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Kaygen

System Support Analyst

Kaygen, San Diego, California, United States, 92189

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KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.

Job Title:

System Support Analyst Location: San Diego, CA (On Site) -- 9/80,

schedule were employees work nine hours per day for eight days and eight hours for one day (closed every other Friday). Duration: 2 to 3 Months

Systems Support analyst will:

Be customer focused, provide quality IT support, provide effective and timely customer interactions, and provide resolutions and ticket assignments. Improve IT's speed, efficiency, and effectiveness for Tier 1/2 Service Desk customer interactions - by being available and escalating to next level when needed. Log every customer interaction in a ticket system including - resolving tickets or similar Improve early identification of major Incidents by correlating multiple related customer reports and taking appropriate action efficiently and effectively. Provide guidance to users for entering IT Service Requests and self-service tools that are available to customers (ex: password resets) and assistance in navigating to other support entities. Provide all Help Desk troubleshooting on all software and hardware issues. Escalate relevant tickets to next level when needed, and without delay. Perform routine tickets including, but not limited to: Passwords unlock/resets Troubleshooting end-user Windows operating system issues Microsoft Office 365 Suite questions and issues Install and configure new computer hardware and software Identify the cause of a problem and troubleshoot hardware and software issues. Mobile Device questions and issues Troubleshooting applications like Adobe, DocuSign, Teams, etc. Install/Uninstall/Reinstall software applications as necessary Troubleshoot VPN connectivity issues Install or map printers/troubleshoot At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information, please visit us at www.kaygen.com.

Benefits :

Free Healthcare Insurance Vision and Dental Insurance 401(k) Retirement Plan Free Life Insurance Sick Time Off Achieve your Kaizen by clicking here. A unique and exclusive talent community supported by Kaygen, that includes programs like:

Certifications

Mentorship Program Referrals Family and Wellness benefits Continuous Growth and Career Development