Planet Fitness is hiring: Overnight Front Desk Associate in Bedford

Join to apply for the Overnight Front Desk Associate role at Planet Fitness

Overview

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company with an established culture and values, a supportive team, and a focus on bettering the health and wellbeing of the community.

Who You Are

All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.

You

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Overnight Front Desk Associate Role

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience.

Daily responsibilities for the Overnight Front Desk Associate include:

• Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in.
• Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours to assess membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
• Perform walk-throughs of all club areas to address safety/policy issues and cleanliness concerns.
• Address maintenance and facility concerns such as broken or missing equipment.

About Your Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands of the Overnight Front Desk Associate

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness

• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace and should follow all applicable policies and protocols, report unsafe conditions, and conduct work safely.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Wellness and Fitness Services