Planet Fitness is hiring: Overnight Front Desk Associate in Georgetown

Overview

Join to apply for the Overnight Front Desk Associate role at Planet Fitness.

Planet Fitness is a large, growing franchisor and operator of fitness centers with over 2,000 clubs in the United States. We aim to enhance people’s lives with a high-quality fitness experience in a welcoming, judgement-free environment. Joining the PF family means being part of a culture with values, teamwork, and a focus on bettering the health and wellbeing of the community.

Who You Are

All Planet Fitness Team Members share a passion for the brand and making members feel welcome in our Judgement Free Zone. Characteristics that align with the Overnight Front Desk Associate include:

• Exhibits a positive and upbeat attitude.
• Delivers a consistent and exceptional experience to members, guests, and fellow PF team members.
• Prides yourself on work, punctuality, reliability, and dependability.
• Interacts with diplomacy and demonstrates genuine motivation to help others.
• Acts with integrity and shows respect to everyone.
• Strong communication skills with the ability to listen and empathize.
• Inspires and motivates others to achieve goals.
• Is a quick study and can apply what is learned during online and hands-on training.

About the Overnight Front Desk Associate Role

As an Overnight Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

Daily responsibilities include:

• Greet members/guests as they enter and exit the club; assist with questions or concerns during check-in.
• Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions (sign-ups, contact/billing updates, cancellations, collecting unpaid balances, transferring memberships).
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions accurately and drive sales goals.
• Perform regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities; maintain restrooms in a clean, stocked, and clutter-free state.
• Walk club areas to identify safety/policy issues and address cleanliness concerns.
• Address maintenance and facility concerns (e.g., broken/missing equipment).

About Your Qualifications

• 6–12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands

• Continual standing and movement throughout the club during shift.
• Continual communication in person or on the phone to exchange information.
• Must be able to lift up to 75 pounds.
• Exposure to cleaning chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Ability to move, bend, and twist as tasks require.

Benefits and Additional Details

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events
• Note: Some benefits listed are for full-time employees only

Health and Safety

Every team member is responsible for contributing to a safe and healthy workplace. Follow applicable policies and protocols, report unsafe conditions or at-risk behaviors, and conduct work safely.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Wellness and Fitness Services

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