NYU Langone Health is hiring: Secretary I-Intake/Scheduler - Manhattan in New Yo

Secretary I-Intake/Scheduler - Manhattan

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Secretary I-Intake/Scheduler - Manhattan. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Job Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages; addresses questions or routes messages to appropriate contact in a clear and timely manner.
• Handles faxes and mail; prepares standard letters and forms as needed.
• Administrative Physician and Practice Support: demonstrates knowledge of patient experience expectations and Service Standards and incorporates them into duties.
• Supports patient access activities (greets patients, collects information, answers questions, directs requests to proper individuals, etc.).
• Maintains cooperative and professional relationships with physicians, nurses, and office staff.
• Prioritizes assignments to complete work in a timely manner when workload changes.
• Communicates effectively with patients, physicians, nurses, and staff in person, over the phone, in writing, and electronically.
• Participates in training staff in registration and office policies; may assist, provide guidance, and/or train less senior staff.
• Reviews in-basket messages and patient emails before routing to the appropriate provider.
• Provides patients with non-clinical instructions for upcoming appointments/procedures; promotes the use and sign-up of MyChart.
• Follows scanning guidelines for importing outside documents and reviews waitlists periodically.
• Reschedules patients when physicians are out or schedules are blocked.
• Organizes and distributes mail and faxes; maintains knowledge of practice/physician specialty.
• Manages physician calendars including creating and sending calendar invites.
• Releases medical records in accordance with HIPAA and ROI procedures; documents disclosures and fulfills requests within a 10-day timeframe.
• Processes incoming and outgoing documents via paper and electronic records; scans, uploads and forwards information within EPIC.
• Completes forms legibly and forwards areas requiring clinical information to LPN, RN, or Licensed Provider; secures signatures and forwards documents to correct destination.
• Interfaces with patients to ensure understanding and satisfaction; maintains confidentiality and refers medical questions to RN/provider as needed.
• Prepares routine memoranda, letters, labels, and other documents; reviews work for accuracy and completeness.
• Answers prescription refill requests and coordinates with RN/LPN/Provider as needed; communicates with pharmacies regarding patient information.
• Initiates and follows up on pre-authorizations and appeals; arranges peer-to-peer communication when required.
• Manages Patient, Referral and Authorization work queues; obtains and documents referrals in EPIC.
• Collaborates with NYU Langone sites to ensure continuity of care; stays current on best practices, policies, and protocols.
• Maintains cleanliness of personal and patient spaces; restocks supplies as needed.
• Participates in patient experience initiatives and supports a positive patient interaction and timely resolutions.

Minimum Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal, verbal and written communication skills; strong customer service orientation.
• Basic knowledge of word processing, spreadsheet, database and Internet applications; light, accurate keyboarding skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on patient care.

Preferred Qualifications

• Intermediate knowledge of computer-based scheduling and appointment programs is strongly preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

Salary information: The salary range for the role is $54,165.00 - $54,165.00 annually. Actual salaries depend on factors including experience, specialty, education, and hospital need. This description does not include bonuses, differential pay, or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here.

New York, NY

Location: New York, NY

Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Hospitals and Health Care