Skin And Cancer Institute is hiring: Medical Back Office Assistant in Santa Clar

Overview

Join to apply for the Medical Back Office Assistant role at Skin And Cancer Institute.

Location: 25802 Hemingway Ave., Ste. 105 | Ste. Stevens or Stevenson Ranch, CA 91381.

The Back Office Medical Assistant plays a vital role in supporting clinical operations by assisting providers with patient care, performing clinical procedures, and maintaining accurate medical records. This position ensures smooth patient flow, adheres to compliance standards, and contributes to a positive patient experience.

What You’ll Do

• Delivers quality customer service and maintains established quality control standards
• Escorts patients to exam rooms according to company standards
• Coordinates patient care as directed by physicians, company standards and policies
• Prepare patients for exams and procedures, including taking medical histories and explaining procedures
• Perform and record patient visit intake
• Assist during dermatological procedures like biopsies, excisions, phototherapy, and cosmetic treatments
• Assist in basic lab tests, including skin scrapings or swabs for analysis
• Apply topical medications or dressings under the direction of a dermatologist
• Photograph skin conditions for documentation and before/after comparisons
• Record patient care documentation in the medical record accurately and in a timely manner
• Perform other various patient care activities to assist providers
• Respect patient confidentiality at all times
• Organize exam and treatment rooms, stock and clean rooms, and sterilize instruments
• Ensure prescriptions are sent at the time of the patient visit
• Sterilize instruments and maintain exam room cleanliness in compliance with health and safety regulations

Patient Education & Support

• Educate patients on skin care routines, including post-procedure care and sunscreen use
• Explain treatment plans and follow-up instructions to help patients understand their care journey
• Provide emotional support for patients dealing with chronic skin conditions or cancer

Administrative Responsibilities

• Greet and check in patients, verifying their information
• Schedule appointments and manage calendars for follow-ups and procedures
• Answer phones, messages, and handle inquiries including medication refills and basic questions
• Make outbound calls as necessary
• Manage pharmacy, billing and insurance paperwork, including processing payments and contacting insurers as necessary
• Order and maintain medical supplies to ensure inventory is stocked and organized

What We’re Looking For

Required Skills / Abilities

• Strong clinical skills and attention to detail
• Excellent communication and interpersonal abilities
• Proficiency in HER systems and Microsoft Office Suite
• Knowledge of medical terminology and clinical procedures
• Ability to multitask and work in a fast-paced environment

Education & Experience

• High school diploma or equivalent required
• Completion of an accredited Medical Assistant program is a plus
• Certification (CMA, RMA, or equivalent) preferred
• 1–2 years of clinical experience in a medical office preferred

What We Offer

• Competitive salary and benefits
• Health, dental, vision, and ancillary insurance options
• 401K retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment

Submit your resume and cover letter to careers@skinusa.com. We can’t wait to meet you!