Hilton St. Louis Frontenac is hiring: Night Audit in St. Louis

Job Details

Job Location: Hilton Saint Louis Frontenac - Saint Louis, MO

Salary Range: Undisclosed

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard offers additional information at: https://www.springboardhospitality.com/

Primary mission

Responsible for greeting and registering guests, providing excellent guest service, and settling the guest’s account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs.

Scope of Work & Team

• Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors
• Supports the front office team, sales team and guest experience

Responsibilities

• Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
• Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
• Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times.
• Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
• Maintain guest history files.
• Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps.
• File registration cards and vouchers by room number.
• Assist and process overbooked or “walked” guests.
• Assist and provide room change accommodations.
• Document all guest requests, complaints, or problems.
• Resolve guest complaints to ensure guest satisfaction.
• Maintain organized and clean work area with necessary supplies.
• Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Communicate with prior shift’s Front Desk Agent to review all follow-up items.
• Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette.
• Process end of day reports.

Qualifications

Experience:

• 1+ year of Front Desk/Night Audit experience in a hotel or related administration role.

IT Expertise:

• Advanced knowledge of computer software (including Microsoft Office, Outlook) and web analytics tools is preferred.
• Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50 wpm; hospitality oriented; ability to multitask; bi-lingual fluency a plus.
• Must be able to work under pressure and communicate professionally.

Education:

• High School diploma or GED required; college degree preferred.

Subject Expertise:

• Must sustain composure, remain calm and have a positive attitude.
• Must be energetic, outgoing and service oriented with excellent customer service skills.
• Must follow directions with focus to detail, speed, and accuracy; be a team player and able to work with minimal supervision; able to multi-task in a fast-paced environment; possess excellent interpersonal and organizational skills; basic arithmetic; ability to input data and access information on the computer; working knowledge of Microsoft Office and hotel management systems (OPERA preferred); able to read, write and understand English; maintain confidentiality and discretion; effective communication.

Other Expectations:

• Abide by payroll policies and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate knowledge of all company safety and security procedures.
• Travel required as needed for hotel familiarization, content creation shoots, and meetings.
• Hours: primarily Monday - Friday 8am - 5pm (PST); some weekend or holiday work may be required due to hotel operations.

Benefits

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a comprehensive benefits package to employees who work 20 hours/week or more, including:

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Source: Springboard Hospitality