Night Auditor Job at MCR Hotels in Newport News

Overview

Join to apply for the Night Auditor role at MCR Hotels

Courtyard Newport News Airport

SECTION ONE: MCR Universal Role Standards

Executive Summary: CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

• Areas of Excellence: Happy Guests, Spotless Cleanliness, Product Consistency & Quality, Teamwork

SECTION TWO: Night Auditor, Role Specific Duties and Expectations

• Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
• Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

SECTION THREE: Success Metrics

• Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return
• Spotless Cleanliness: GM/AGM Spot Checks; Leadership Walk-throughs; Guest Ratings/Reviews
• Product Consistency & Quality: Checklist Tracking; Management Performance Ratings; Guest Ratings
• Teamwork: Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. The employee is regularly required to stand or remain in a stationary position for long periods; to type on and operate computers and other office machinery; to bend, stoop, crouch, lift and transport supplies up to 25 pounds; to inspect details at various ranges. The noise level is usually moderate with regular communication among staff.

Language & Reasoning Skills: Read, write, understand and communicate with others effectively using the English language.

Note: This job description does not state or imply that these are the only duties to be performed. The Employer may assign other duties as needed. This position is at-will.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and various independent hotels.
• Recognitions: Fast Company’s 10 Most Innovative Travel Companies of 2020; Marriott Partnership Circle Award; Hilton Legacy Award; ALIS awards for the TWA Hotel project.

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members