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Trail Blazer Consulting LLC

IT support specialist Job at Trail Blazer Consulting LLC in Atlanta

Trail Blazer Consulting LLC, Atlanta, GA, United States, 30383

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Overview

Job Title IT support specialist

Location Atlanta, GA (Onsite)

Duration 6 months

Interview Process Skype

Key Responsibilities

  • Provide on-site technical support for desktops, laptops, peripherals, and mobile devices.
  • Troubleshoot and resolve issues related to Windows/Mac OS, hardware, and networking.
  • Support and maintain Active Directory, user accounts, and access management.
  • Manage incident tickets, service requests, and escalations through ITSM tools (e.g., ServiceNow, Jira).
  • Coordinate with remote teams for issues related to cloud platforms (AWS/Azure/Google Cloud Platform) or data center operations.
  • Perform routine system checks, patching, and updates on client systems.
  • Support audio-visual and conference room equipment for meetings.
  • Document troubleshooting steps, resolutions, and create knowledge base articles.
  • Assist in hardware/software rollouts, upgrades, and migrations.
  • Provide VIP/end-user support for leadership and senior executives.
  • Act as the point of contact for vendors, OEMs, or third-party providers for onsite issues.

Required Skills & Qualifications

  • Bachelor s degree in Computer Science, IT, or related field (or equivalent experience).
  • 3 6 years of experience in IT support or onsite technical support roles.
  • Strong knowledge of Windows/Linux/Mac OS environments.
  • Experience with Active Directory, Office 365, VPN, and basic networking (LAN/WAN/Wi-Fi, switches/routers).
  • Familiarity with ticketing systems (ServiceNow, Jira, etc.).
  • Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals).
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage multiple priorities.
  • Customer-oriented mindset with a focus on timely resolution
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