Extend AI
Overview
Extend is building a modern document processing cloud. We're on a mission to transform how the world works with unstructured data. We’re looking for an exceptional Head of Customer Success to join our founding team and architect the ideal customer journey, from first POC to multi-year expansion, and build the systems to do it at scale. The job is simple — every customer we sign should become a vocal champion, and every renewal should feel inevitable.
Why you should consider joining
We\'ve grown revenue 15x last year to several million ARR, with our growth continuing to accelerate
We have a product loved by users and being used in mission-critical flows at enterprises (Square, Zillow, Chime) and startups (Brex, Mercury, Checkr), and many more
The market for document processing has expanded 1000x due to LLMs, and all existing solutions are low NPS
We\'re punching well above our weight, supporting customer and revenue metrics with half the team size of other startups — everyone joining at this stage will have outsized impact
We\'ve raised our series A & de-risked the business, but there\'s tremendous upside ahead; now\'s the perfect time to join.
Role & Impact Our customers rave about us. The role is to take that customer love & architect a end-to-end customer experience that takes us to $100M in ARR with industry-leading retention.
Architect the idea customer lifecycle, from first technical evaluation and implementation design through renewals and multi‑product expansions
Design and execute our pre-sales motion, partnering with Sales to run technical evaluations that showcase real value in days
Build our customer health scoring system, identifying expansion opportunities and churn risks before they materialize
Create scalable onboarding playbooks that get customers to their "aha moment" faster than they thought possible
Establish QBRs and strategic account planning that turns customers into internal champions who drive 7-figure expansions
Define and track the metrics that matter — from time-to-value and adoption rates to NPS and net dollar retention
Work directly with Product and Engineering to translate customer feedback into our roadmap
Eventually build and lead a world-class CS team (but first prove the playbook yourself)
Ideal Candidate Credentials
You\'ve been at high-growth startups and know what "great" looks like
You\'ve scaled CS at a company in the $1-20M ARR range
You think in systems and processes, but aren\'t afraid to do things that don\'t scale first
You can go deep on technical implementations while zooming out to business value — equally comfortable in architecture reviews and executive briefings
You\'ve owned a revenue number before, whether in CS, Sales, or as a founder
You have a founder mentality — no task is beneath you
Seniority level
Executive
Employment type
Full-time
Job function
Other
Industries: Software Development
Referrals increase your chances of interviewing at Extend AI by 2x
Head of Customer Success (Founding CS Hire) || $200k base plus Bonus & Equity New York City Metropolitan Area
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Why you should consider joining
We\'ve grown revenue 15x last year to several million ARR, with our growth continuing to accelerate
We have a product loved by users and being used in mission-critical flows at enterprises (Square, Zillow, Chime) and startups (Brex, Mercury, Checkr), and many more
The market for document processing has expanded 1000x due to LLMs, and all existing solutions are low NPS
We\'re punching well above our weight, supporting customer and revenue metrics with half the team size of other startups — everyone joining at this stage will have outsized impact
We\'ve raised our series A & de-risked the business, but there\'s tremendous upside ahead; now\'s the perfect time to join.
Role & Impact Our customers rave about us. The role is to take that customer love & architect a end-to-end customer experience that takes us to $100M in ARR with industry-leading retention.
Architect the idea customer lifecycle, from first technical evaluation and implementation design through renewals and multi‑product expansions
Design and execute our pre-sales motion, partnering with Sales to run technical evaluations that showcase real value in days
Build our customer health scoring system, identifying expansion opportunities and churn risks before they materialize
Create scalable onboarding playbooks that get customers to their "aha moment" faster than they thought possible
Establish QBRs and strategic account planning that turns customers into internal champions who drive 7-figure expansions
Define and track the metrics that matter — from time-to-value and adoption rates to NPS and net dollar retention
Work directly with Product and Engineering to translate customer feedback into our roadmap
Eventually build and lead a world-class CS team (but first prove the playbook yourself)
Ideal Candidate Credentials
You\'ve been at high-growth startups and know what "great" looks like
You\'ve scaled CS at a company in the $1-20M ARR range
You think in systems and processes, but aren\'t afraid to do things that don\'t scale first
You can go deep on technical implementations while zooming out to business value — equally comfortable in architecture reviews and executive briefings
You\'ve owned a revenue number before, whether in CS, Sales, or as a founder
You have a founder mentality — no task is beneath you
Seniority level
Executive
Employment type
Full-time
Job function
Other
Industries: Software Development
Referrals increase your chances of interviewing at Extend AI by 2x
Head of Customer Success (Founding CS Hire) || $200k base plus Bonus & Equity New York City Metropolitan Area
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr