EY
Technology Consulting - Managed Services - Salesforce & Digital Applications - S
EY, Toledo, Ohio, United States, 43614
Overview
Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager at EY. Lead delivery of large-scale digital transformation initiatives leveraging Salesforce and other cloud-based platforms within EY’s Managed Services. Responsible for client relationships, solution design and implementation, and driving innovation across digital ecosystems. Key Responsibilities
Client Delivery & Engagement Leadership
Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs.
Solution Architecture & Innovation
Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery.
Team Leadership & Development
Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice.
Managed Services Operations
Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery.
Business Development & Practice Growth
Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred
Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes
Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer You
EY offers a comprehensive compensation and benefits package with performance-based rewards and Total Rewards options. The role supports a hybrid work model (likely in-person 40-60% of the time on engagements). Additional benefits include medical and dental coverage, pension and 401(k), paid time off, and flexible vacation policy to support well-being. Vacation and holidays are provided in accordance with EY policies. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, please view additional information. EY is an equal employment opportunity employer. EY focuses on high ethical standards and integrity, and provides reasonable accommodation for qualified individuals with disabilities upon request.
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Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager at EY. Lead delivery of large-scale digital transformation initiatives leveraging Salesforce and other cloud-based platforms within EY’s Managed Services. Responsible for client relationships, solution design and implementation, and driving innovation across digital ecosystems. Key Responsibilities
Client Delivery & Engagement Leadership
Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs.
Solution Architecture & Innovation
Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery.
Team Leadership & Development
Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice.
Managed Services Operations
Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery.
Business Development & Practice Growth
Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred
Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes
Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer You
EY offers a comprehensive compensation and benefits package with performance-based rewards and Total Rewards options. The role supports a hybrid work model (likely in-person 40-60% of the time on engagements). Additional benefits include medical and dental coverage, pension and 401(k), paid time off, and flexible vacation policy to support well-being. Vacation and holidays are provided in accordance with EY policies. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, please view additional information. EY is an equal employment opportunity employer. EY focuses on high ethical standards and integrity, and provides reasonable accommodation for qualified individuals with disabilities upon request.
#J-18808-Ljbffr