ACLU - National Office
Senior Software Engineer, CRM, Product & Engineering
ACLU - National Office, New York, New York, us, 10261
Senior Software Engineer, CRM, Product & Engineering
New York, New York, United States ABOUT THE JOB
The ACLU seeks applicants for the full-time position of
Senior Software Engineer
in the
Technology
of the ACLU’s National office in the
Product and Engineering division , at the ACLU’s National office in
New York, NY . This is a
hybrid role
that has in-office requirements of two (2) days per week or eight (8) days per month. The ACLU Technology Department covers Analytics and Product & Engineering, providing analytics, engineering, product management and product design expertise for the ACLU. The ideal candidate has hands-on experience in enterprise CRM software development, cloud environments, and automation, and is eager to deepen skills in engagement system customizations to support the organization’s mission. This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU). WHAT YOU'LL DO
Reporting to the
Director of Engineering, Digital Engagement , the
Senior Software Engineer (CRM)
will be responsible for supporting ACLU’s implementation and customization of Blackbaud CRM, collaborating with other engineers, designers, product roles and end users to support the development, deployment, and maintenance of our cloud-based application. This role will translate stakeholder needs into technical solutions, ensuring the platform not only functions reliably but also empowers staff to raise funds, engage supporters, and deliver impact. This role will shape how CRM capabilities evolve, building integrations, customizations, and features that make the system scalable, secure, and responsive to organizational priorities. YOUR DAY TO DAY
The Senior Engineer owns CRM system-wide concerns, setting technical direction, and making high-level decisions for how the team extends and integrates the primary fundraising CRM (Blackbaud CRM). Translate fundraising and organizational needs into technical solutions, working with crossfunctional teams to refine complex requirements and propose scalable, long-term solutions Lead the design and development of solutions within Blackbaud CRM (integrations, customizations, automations, dashboards) and adjacent to the platform (services and products that interact with constituent data) throughout the lifecycle from concept through implementation, deployment, and iteration Set technical direction and oversee implementation across the CRM ecosystem, ensuring that solutions advance staff effectiveness, supporter engagement, and long-term scalability Mentor other tech team members and provide technical guidance; establish best practices and policies and common design patterns relating to software development code reviews. Own the implementation of off-platform CRM related functions and products that impact constituent data within and across CRM ecosystem Ensure compliance with privacy and security regulations and ACLU board policies that protect consumer data through processes and tooling Ensure documentation, functional and technical specifications are accurate, clear, and consistently updated, with attention to tailoring communication so that both technical and non-technical stakeholders can easily understand and apply the information Engage in special projects and other duties as assigned WHAT YOU'LL BRING
Extensive professional experience developing software for full-stack enterprise systems in a production environment, with demonstrated ownership of system design and technical direction Experience customizing and extending large-scale fundraising CRMs or other enterprise-level constituent data systems Experience deploying and managing applications and services in a cloud environment (e.g. Amazon Web Services, Azure) Knowledge of Blackbaud’s Software Development Kit (SDK) or prior experience developing with Blackbaud products is preferred CI/CD experience Strong system design skills and extensive knowledge of software engineering best practices Excellent communication and collaboration skills, with a track record of partnering with cross-functional teams to translate organizational needs into technical solutions Experience in one or more of the following areas preferred: Nonprofit or campaign advocacy, fundraising, volunteer management COMPENSATION
The ACLU is committed to equity, transparency, and clarity in pay. Consistent with our compensation philosophy, there is a set salary for each role based on geographic work location. The annual salary for this position is $161,123 (Level E), reflecting the salary of a position based in New York, NY. Salaries are subject to a regional pay adjustment if authorization is granted to work outside of the location listed in this posting. For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. We offer a broad range of benefits, including: Generous paid time off Healthcare benefits (medical, dental, vision) and parental leave 401(k) with employer match Professional development funds and programs OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION
Accessibility, equity, diversity and inclusion are core values of the ACLU. We encourage applications from all qualified individuals regardless of protected status. We are committed to creating a culture of belonging and to anti-oppression, anti-ableism, and anti-racism both internally and externally. If you require accommodations during the application process, please contact benefits.hrdept@aclu.org.
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New York, New York, United States ABOUT THE JOB
The ACLU seeks applicants for the full-time position of
Senior Software Engineer
in the
Technology
of the ACLU’s National office in the
Product and Engineering division , at the ACLU’s National office in
New York, NY . This is a
hybrid role
that has in-office requirements of two (2) days per week or eight (8) days per month. The ACLU Technology Department covers Analytics and Product & Engineering, providing analytics, engineering, product management and product design expertise for the ACLU. The ideal candidate has hands-on experience in enterprise CRM software development, cloud environments, and automation, and is eager to deepen skills in engagement system customizations to support the organization’s mission. This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU). WHAT YOU'LL DO
Reporting to the
Director of Engineering, Digital Engagement , the
Senior Software Engineer (CRM)
will be responsible for supporting ACLU’s implementation and customization of Blackbaud CRM, collaborating with other engineers, designers, product roles and end users to support the development, deployment, and maintenance of our cloud-based application. This role will translate stakeholder needs into technical solutions, ensuring the platform not only functions reliably but also empowers staff to raise funds, engage supporters, and deliver impact. This role will shape how CRM capabilities evolve, building integrations, customizations, and features that make the system scalable, secure, and responsive to organizational priorities. YOUR DAY TO DAY
The Senior Engineer owns CRM system-wide concerns, setting technical direction, and making high-level decisions for how the team extends and integrates the primary fundraising CRM (Blackbaud CRM). Translate fundraising and organizational needs into technical solutions, working with crossfunctional teams to refine complex requirements and propose scalable, long-term solutions Lead the design and development of solutions within Blackbaud CRM (integrations, customizations, automations, dashboards) and adjacent to the platform (services and products that interact with constituent data) throughout the lifecycle from concept through implementation, deployment, and iteration Set technical direction and oversee implementation across the CRM ecosystem, ensuring that solutions advance staff effectiveness, supporter engagement, and long-term scalability Mentor other tech team members and provide technical guidance; establish best practices and policies and common design patterns relating to software development code reviews. Own the implementation of off-platform CRM related functions and products that impact constituent data within and across CRM ecosystem Ensure compliance with privacy and security regulations and ACLU board policies that protect consumer data through processes and tooling Ensure documentation, functional and technical specifications are accurate, clear, and consistently updated, with attention to tailoring communication so that both technical and non-technical stakeholders can easily understand and apply the information Engage in special projects and other duties as assigned WHAT YOU'LL BRING
Extensive professional experience developing software for full-stack enterprise systems in a production environment, with demonstrated ownership of system design and technical direction Experience customizing and extending large-scale fundraising CRMs or other enterprise-level constituent data systems Experience deploying and managing applications and services in a cloud environment (e.g. Amazon Web Services, Azure) Knowledge of Blackbaud’s Software Development Kit (SDK) or prior experience developing with Blackbaud products is preferred CI/CD experience Strong system design skills and extensive knowledge of software engineering best practices Excellent communication and collaboration skills, with a track record of partnering with cross-functional teams to translate organizational needs into technical solutions Experience in one or more of the following areas preferred: Nonprofit or campaign advocacy, fundraising, volunteer management COMPENSATION
The ACLU is committed to equity, transparency, and clarity in pay. Consistent with our compensation philosophy, there is a set salary for each role based on geographic work location. The annual salary for this position is $161,123 (Level E), reflecting the salary of a position based in New York, NY. Salaries are subject to a regional pay adjustment if authorization is granted to work outside of the location listed in this posting. For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. We offer a broad range of benefits, including: Generous paid time off Healthcare benefits (medical, dental, vision) and parental leave 401(k) with employer match Professional development funds and programs OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION
Accessibility, equity, diversity and inclusion are core values of the ACLU. We encourage applications from all qualified individuals regardless of protected status. We are committed to creating a culture of belonging and to anti-oppression, anti-ableism, and anti-racism both internally and externally. If you require accommodations during the application process, please contact benefits.hrdept@aclu.org.
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