General Manager, Impact Service Group

Impact Service Group provides industry-leading HVAC support services that empower our customers and vendors to achieve growth, cost savings, quality, and analytics that would otherwise be out of reach. We’re on a mission to deliver the world’s best HVAC support services, and we’re looking for a General Manager who can lead with vision, operational excellence, and a customer-first mindset. The Role As General Manager, you’ll oversee key departments — Operations, Finance, Sales, and Vendor Management — ensuring each delivers measurable results aligned with our company goals. You’ll lead a team of high-performing directors, drive financial growth, and champion exceptional service experiences for customers and vendors alike. What You’ll Do Build, coach, and retain an elite leadership team across all departments Set clear goals and KPIs for department heads; lead Weekly and Monthly Business Reviews (WBR/MBR) Drive consistent and profitable growth — targeting annual increases in Gross Profit and EBITDA Partner with the President and VP of Finance to manage forecasts, budgets, and performance Champion customer obsession through white-glove service and innovative product management Oversee execution of quarterly marketing plans and agile product sprints Promote a culture of Continuous Improvement (CI) through structured quarterly projects What You Bring 7+ years of leadership experience. HVAC, Construction, or Services experience a plus Proven ability to lead cross-functional teams toward ambitious financial and operational goals Strong command of financial statements and forecasting Experience in B2B marketing, product management, and customer success High emotional intelligence and process-oriented leadership style Passion for growth, curiosity, and continuous improvement Apply Today If you’re a results-driven leader who thrives on building great teams, driving financial growth, and delivering exceptional customer experiences — we’d love to meet you. This role is an in-person role, 5 days a week in Impact's office in Ridgefield, CT. Apply for this job

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