Overview
Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative, and entrepreneurial workplace culture. Our leaders care about the well-being of all our employees and encourage them to pursue their ambitions. Weaver focuses on supporting people to lead balanced, integrated lives, with core values that empower employees to deliver extraordinary service and be their best selves.
Learn more about our services, industry experience and culture at weaver.com.
Position Profile
Weaver is seeking an IT Technical Support I in our growing internal IT department. This entry-level IT Service Desk position assists firm employees with application, software, hardware, network, and telephone questions. The role logs customer interactions for incidents, service requests, and inquiries, and routes service requests and incidents to the proper support group when escalation is needed. Team members rotate on-call for system emergencies.
This Technical Support I provides tier 1 support for low to medium-complexity issues and communicates service outages (planned and unplanned). They identify and resolve IT-related issues via telephone, email, remotely, or onsite in a timely, customer-focused manner. They assist the IT team with patches, upgrades, setup and rollout of equipment upgrades, and maintain software and hardware inventory control. The position requires the ability to lift light to heavy equipment regularly and to bend, reach with step stools or ladders as needed.
Responsibilities
- Primary support contact for all end-user technology-related issues
- Provide support and problem resolution for issues/requests
- Escalate issues/requests to appropriate staff as necessary
- Diagnose and resolve software and hardware problems via telephone, remotely, or on-site
- Maintain the service desk ticketing system and records; document issues and resolutions
- Assist users with installation, configuration, and maintenance of software applications
- Assist users with audio-visual equipment
- Be on-call for emergencies during evenings and weekends on a rotating basis
- Install, support, troubleshoot, and repair hardware and peripherals
- Assist with patches, version upgrades, and related documentation for supported applications
- Maintain software and hardware inventory control
- Track hardware and software inventories
Required Qualifications
- High School Diploma required
- General knowledge of computer hardware and interest in IT
- Computer literate, specifically with Microsoft Office
- Willingness to learn and be trained on IT processes and procedures
- Punctual and dependable
- Professional appearance with excellent written and oral communication skills
- Strong customer service skills
- Ability to multi-task, take direction and work in a high-stress environment
Preferred Qualifications
- 1 year in a company’s technology department
- CompTIA Fundamentals Certified
- Microsoft Office Specialist Certified (Outlook and Word)
Schedule
In-office Monday through Friday with hours 7:00 AM to 4:00 PM CST or 8:00 AM to 5:00 PM CST, with a one-hour lunch break. Some Saturdays require a rotating remote shift from 8:00 AM to 5:00 PM CST, with a day off during the week and an after-hours call schedule. Travel to San Antonio is required every 8–12 weeks.
Benefits
Weaver provides competitive health benefits (medical, dental, vision, disability, life insurance) and a 401(k) plan. We offer flexible scheduled time off (STO), a minimum of 56 hours of sick and safe leave, 11 holidays, and 2 recharge days. We also provide in-house CPE and learning opportunities through our Learning & Development department, with programs for technical improvement, practice development, management/leadership training, and whole-life growth.
Equal Opportunity
Weaver is an equal opportunity employer. We cultivate a safe and inclusive work environment that celebrates each individual’s unique qualities through visibility, progression, advocacy, and support.
What’s next?
Interested applicants should apply directly to the job posting. You may apply to multiple roles. Upload your most recent resume and ensure it is attached to your application. By registering, you are creating a presence. You will receive a confirmation email after applying, and a Weaver Recruiter will contact you to guide you through the hiring process.
Currently, we are not accepting resume submissions from third-party staffing agencies for this role. This role is Employee Referral Program eligible.