Rice County, MN
Office Specialist - Public Health
Rice County, MN, Faribault, Minnesota, United States, 55021
Salary:
$23.35 - $32.69 Hourly Location :
Faribault, MN Job Type:
Full-Time Job Number:
2025-060 Department:
Public Health Nursing Opening Date:
10/10/2023 Closing Date:
Continuous
Job Summary
** FIRST REVIEW OF APPLICATIONS OCTOBER 27TH The Office Specialist performs administrative support duties for the Public Health Department. Job duties and tasks require excellent customer service skills, as well as professional communication skills with a variety of customers and languages spoken and accurate clerical and organizational abilities. The Office Specialists assists clients in person, on the phone, by email, text, and/or fax to inform them of services and direct them to available resources matched for their needs. At times, de-escalation skills are needed for effective customer service. This position will primarily assist with WIC services and support. Examples of Duties
Provides efficient and effective customer service to agency clients and the general public. Provides administrative office support duties. Assesses and screens for income eligibility for WIC and other public health programs. Independently works in multiple computerized public health software programs, such as electronic health record, Department of Human Services software programs, such as C&TC Catch and MNITS, WIC software platform, a client texting platform, and an electronic public health emergency advisory notification software program. Screens clients for health services eligibility, including immunizations, family planning, and WIC and schedules appointments and completes appropriate paperwork. Performs general office duties including management of supplies, mail correspondence, returning phone inquiries, copying, developing and updating forms and resource lists, etc. Performs other duties as necessary
Qualifications MINIMUM QUALIFICATIONS:
The position requires at least one year of post-secondary education and one to three years of office experience or equivalent. PREFERRED QUALIFICATIONS:
Office experience in a public health setting or a healthcare setting. Bilingual skills of English/Spanish or English/Somali.
Supplemental Information UNION:
General Unit - Grade 6 HOURS:
32-34 hours/week (.8 - .85 FTE). Typical work hours 7:30 or 8:00a - 4:30 pm, Monday - Thursday. Rice County offers a complete benefit package including medical, dental, life insurance, pension, holiday, vacation, sick leave and long-term disability insurance.
County employees are eligible for the Public Service Student Loan Forgiveness (PSLF) program.
For additional information, please follow the link to the Rice County website: 01
Answers to the Supplemental Questions must be supported by the "Education," "Work Experience" or "Skills" section of the job application. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal.
I acknowledge I have read and understand the above information. I do not agree to the above information.
02
Do you have a High School Diploma or GED and at least one year of work experience performing clerical duties?
Yes No
03
Do you have a valid driver's license?
Yes No
04
Are you bilingual in ENGLISH/SOMALI or ENGLISH/SPANISH? You must be fluent/highly proficient to answer "yes" to this question.
Yes No
05
Which best represents your level of education by the date of the job closing?
High School Diploma or GED Certificate/Diploma in Clerical/Business Administration or related field. Associate Degree or higher in Secretarial/Business Administration or related field. None of the above
06
How many years of clerical office or receptionist experience do you have?
No experience Less than 1 year of experience 1 - 3 years' experience 4 years or more experience
07
Which best describes your level of proficiency with Microsoft Office products?
No experience Beginner (ex: create/format/print documents, copy/paste, spell check) Intermediate (ex: create tables, charts, headers/footers, create newsletters) Advanced (ex: create forms, templates, mail merge, create excel spreadsheets)
08
Which best describes your professional experience working in a healthcare services agency?
No experience Less than one year of experience 1 - 2 years' of experience 3 or more years of experience
09
What responsibilities have your previous paid work positions included? (select all that apply)
Telephone customer service Creating documents/newsletters/posters in a software program Computer Data entry Scheduling appointments in a computerized software program Front desk reception duties in a healthcare related office None of the above
Required Question
$23.35 - $32.69 Hourly Location :
Faribault, MN Job Type:
Full-Time Job Number:
2025-060 Department:
Public Health Nursing Opening Date:
10/10/2023 Closing Date:
Continuous
Job Summary
** FIRST REVIEW OF APPLICATIONS OCTOBER 27TH The Office Specialist performs administrative support duties for the Public Health Department. Job duties and tasks require excellent customer service skills, as well as professional communication skills with a variety of customers and languages spoken and accurate clerical and organizational abilities. The Office Specialists assists clients in person, on the phone, by email, text, and/or fax to inform them of services and direct them to available resources matched for their needs. At times, de-escalation skills are needed for effective customer service. This position will primarily assist with WIC services and support. Examples of Duties
Provides efficient and effective customer service to agency clients and the general public. Provides administrative office support duties. Assesses and screens for income eligibility for WIC and other public health programs. Independently works in multiple computerized public health software programs, such as electronic health record, Department of Human Services software programs, such as C&TC Catch and MNITS, WIC software platform, a client texting platform, and an electronic public health emergency advisory notification software program. Screens clients for health services eligibility, including immunizations, family planning, and WIC and schedules appointments and completes appropriate paperwork. Performs general office duties including management of supplies, mail correspondence, returning phone inquiries, copying, developing and updating forms and resource lists, etc. Performs other duties as necessary
Qualifications MINIMUM QUALIFICATIONS:
The position requires at least one year of post-secondary education and one to three years of office experience or equivalent. PREFERRED QUALIFICATIONS:
Office experience in a public health setting or a healthcare setting. Bilingual skills of English/Spanish or English/Somali.
Supplemental Information UNION:
General Unit - Grade 6 HOURS:
32-34 hours/week (.8 - .85 FTE). Typical work hours 7:30 or 8:00a - 4:30 pm, Monday - Thursday. Rice County offers a complete benefit package including medical, dental, life insurance, pension, holiday, vacation, sick leave and long-term disability insurance.
County employees are eligible for the Public Service Student Loan Forgiveness (PSLF) program.
For additional information, please follow the link to the Rice County website: 01
Answers to the Supplemental Questions must be supported by the "Education," "Work Experience" or "Skills" section of the job application. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal.
I acknowledge I have read and understand the above information. I do not agree to the above information.
02
Do you have a High School Diploma or GED and at least one year of work experience performing clerical duties?
Yes No
03
Do you have a valid driver's license?
Yes No
04
Are you bilingual in ENGLISH/SOMALI or ENGLISH/SPANISH? You must be fluent/highly proficient to answer "yes" to this question.
Yes No
05
Which best represents your level of education by the date of the job closing?
High School Diploma or GED Certificate/Diploma in Clerical/Business Administration or related field. Associate Degree or higher in Secretarial/Business Administration or related field. None of the above
06
How many years of clerical office or receptionist experience do you have?
No experience Less than 1 year of experience 1 - 3 years' experience 4 years or more experience
07
Which best describes your level of proficiency with Microsoft Office products?
No experience Beginner (ex: create/format/print documents, copy/paste, spell check) Intermediate (ex: create tables, charts, headers/footers, create newsletters) Advanced (ex: create forms, templates, mail merge, create excel spreadsheets)
08
Which best describes your professional experience working in a healthcare services agency?
No experience Less than one year of experience 1 - 2 years' of experience 3 or more years of experience
09
What responsibilities have your previous paid work positions included? (select all that apply)
Telephone customer service Creating documents/newsletters/posters in a software program Computer Data entry Scheduling appointments in a computerized software program Front desk reception duties in a healthcare related office None of the above
Required Question