Bloomington Medical Services
BMS Patient Services Specialist M-F 8am-4:30pm
Bloomington Medical Services, Wooster, Ohio, United States, 44691
Job Summary:
The
Patient Services Specialist
is responsible for the smooth running of the office. They are the touchstone between patients, clinical staff, and physicians/providers. This role maintains the front office area and represents the practice with professionalism.
Duties & Responsibilities:
Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts. Welcomes patient and visitors in person or on the telephone and takes detailed messages as needed. Uses practice management software, patient portal and appointment reminder systems to management scheduling, interact with patients and providers, and update files and patient records. Assists patients in filling out forms and other patient records. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person and by telephone. Keeps patient appointments on schedule by notifying the provider and/or clinical office staff of a patients' arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. Minimizes Patients' stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly reception area. Helps patients in distress by responding to emergencies and solving problems. Collects, sorts, distributes, or prepares mail, messages, and faxes. Maintains patient accounting by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information, recording, and collecting patient charges, filing, collecting, and expediting third-party claims. Following an appointment, schedules appointments, lab tests, and/or medical tests as needed. Obtains prior authorization as required. Maintains business office inventory and equipment by checking stock to determined inventory levels, Anticipating needed supplies, placing orders, verifying receipt and delivery of orders. Protects patients' rights by maintaining confidentiality of medical, personal, and financial information. Maintains operations by following policies and procedures and reporting needed changes to Practice Manager and/or Director of Operations. Contributes to the team effort by accomplishing related duties as needed and assigned. Required Skills/Abilities:
Active listening and communication skills Patient focus Courtesy and Customer service Multi-tasking Flexibility Time management Organization Attention to detail. Computer skills and data entry experience Professionalism Problem solving Active listening Interpersonal relationship building Teamwork
Education and Experience:
High School Diploma or GED required.
Associate degree in business administration or similar concentration a plus.
1-2 years Medical Office experience desired.
Effective Date: 7/19/2024
Revision Date(s): Click or tap to enter a date.
M-F 8am-4:30pm M-F 8am-4:30pm
The
Patient Services Specialist
is responsible for the smooth running of the office. They are the touchstone between patients, clinical staff, and physicians/providers. This role maintains the front office area and represents the practice with professionalism.
Duties & Responsibilities:
Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts. Welcomes patient and visitors in person or on the telephone and takes detailed messages as needed. Uses practice management software, patient portal and appointment reminder systems to management scheduling, interact with patients and providers, and update files and patient records. Assists patients in filling out forms and other patient records. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person and by telephone. Keeps patient appointments on schedule by notifying the provider and/or clinical office staff of a patients' arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. Minimizes Patients' stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly reception area. Helps patients in distress by responding to emergencies and solving problems. Collects, sorts, distributes, or prepares mail, messages, and faxes. Maintains patient accounting by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information, recording, and collecting patient charges, filing, collecting, and expediting third-party claims. Following an appointment, schedules appointments, lab tests, and/or medical tests as needed. Obtains prior authorization as required. Maintains business office inventory and equipment by checking stock to determined inventory levels, Anticipating needed supplies, placing orders, verifying receipt and delivery of orders. Protects patients' rights by maintaining confidentiality of medical, personal, and financial information. Maintains operations by following policies and procedures and reporting needed changes to Practice Manager and/or Director of Operations. Contributes to the team effort by accomplishing related duties as needed and assigned. Required Skills/Abilities:
Active listening and communication skills Patient focus Courtesy and Customer service Multi-tasking Flexibility Time management Organization Attention to detail. Computer skills and data entry experience Professionalism Problem solving Active listening Interpersonal relationship building Teamwork
Education and Experience:
High School Diploma or GED required.
Associate degree in business administration or similar concentration a plus.
1-2 years Medical Office experience desired.
Effective Date: 7/19/2024
Revision Date(s): Click or tap to enter a date.
M-F 8am-4:30pm M-F 8am-4:30pm