Hyatt Vacation Ownership
Responsibilities
Managing Profitability: Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer; analyzes service issues and identifies trends; makes and executes the necessary decisions to keep property moving forward toward achievement of goals; works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Managing Revenue Goals: Monitors hotel operations sales performance against budget; reviews reports and financial statements to determine hotel operations performance against budget; coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses; reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams: Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams; develops systems to enable employees to understand guest satisfaction results; communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience: Reviews guest feedback with leadership team and ensures appropriate corrective action is taken; responds to and handles guest problems and complaints; stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction; creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities: Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results; ensures employees are treated fairly and equitably; ensures regular ongoing communication in Operations; fosters employee commitment to providing excellent service and models desired service behaviors in all interactions with guests and employees; incorporates guest satisfaction as a component of staff/operations meetings with emphasis on generating innovative ways to continually improve results; sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; solicits employee feedback and reviews employee satisfaction results to identify and address problems or concerns; ensures property policies are administered fairly and consistently per SOPs/LSOPs and supports the Peer Review Process; conducts annual performance appraisal with direct reports; champions change and ensures brand and regional initiatives are implemented with follow-up actions as necessary. Qualifications
Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor’s degree in Business Administration, Hotel, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Benefits
Medical/Dental/Vision Insurance (HSA & FSA available) Paid Time Off Paid Sick Leave per Colorado law Paid Holidays/Paid Floating Personal Days 401(k) Retirement Savings Plan Employee Stock Purchase Plan Group Life/Disability Insurance Tuition Reimbursement Employee Assistance Program Travel Discounts, including a family and friends’ rate Company information
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Seniority level
Director Employment type
Full-time Job function
Management Industries: Hospitality
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Managing Profitability: Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer; analyzes service issues and identifies trends; makes and executes the necessary decisions to keep property moving forward toward achievement of goals; works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Managing Revenue Goals: Monitors hotel operations sales performance against budget; reviews reports and financial statements to determine hotel operations performance against budget; coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses; reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams: Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams; develops systems to enable employees to understand guest satisfaction results; communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience: Reviews guest feedback with leadership team and ensures appropriate corrective action is taken; responds to and handles guest problems and complaints; stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction; creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities: Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results; ensures employees are treated fairly and equitably; ensures regular ongoing communication in Operations; fosters employee commitment to providing excellent service and models desired service behaviors in all interactions with guests and employees; incorporates guest satisfaction as a component of staff/operations meetings with emphasis on generating innovative ways to continually improve results; sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; solicits employee feedback and reviews employee satisfaction results to identify and address problems or concerns; ensures property policies are administered fairly and consistently per SOPs/LSOPs and supports the Peer Review Process; conducts annual performance appraisal with direct reports; champions change and ensures brand and regional initiatives are implemented with follow-up actions as necessary. Qualifications
Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor’s degree in Business Administration, Hotel, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Benefits
Medical/Dental/Vision Insurance (HSA & FSA available) Paid Time Off Paid Sick Leave per Colorado law Paid Holidays/Paid Floating Personal Days 401(k) Retirement Savings Plan Employee Stock Purchase Plan Group Life/Disability Insurance Tuition Reimbursement Employee Assistance Program Travel Discounts, including a family and friends’ rate Company information
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Seniority level
Director Employment type
Full-time Job function
Management Industries: Hospitality
#J-18808-Ljbffr