AXA XL
Overview
Claims Manager - Excess Casualty role at AXA XL, New York, NY. This position reports to the Head of Excess Claims with a dotted line report to the Casualty Practice Leader and will collaborate on the group’s strategy for claims handling and best practices. You will manage a group of claims specialists with respect to technical claims handling, exceptional customer service, and business segment support, while helping to drive a performance culture of continuous improvement. What You’ll Be DOING
What will your essential responsibilities include? Oversee colleagues and claim processes related to liability, damages, coverage, exposure evaluation, reserving and resolution of claims in accordance with AXA XL’s Global Claims Handling Principles, service standards, and applicable regulations. This will primarily include bodily injury and property damage claims relating to commercial auto, products, premises and other related exposures. Collaborate with the Head of Excess Claims and Casualty Practice Leader as well as Claims Legal in the handling and resolution of claim files. Manage audits and ensure Financial Internal Controls (FIC) compliance across the team. Drive analytics and data development for Underwriting and Actuarial through identification and reporting on Casualty claim trends. Collaborate with Underwriting teams in connection with claim issues and trends, lessons learned, review of policy/endorsement language, and marketing and business development activities. Provide outstanding customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues. Partner with team members along with both internal and external counsel to manage litigation in an effective and cost-efficient manner. Identify strategic and tactical needs that can be solved through technology, process improvements, or training. Maintain close supervision of vendor management and expense control within the unit. Focus on each team member’s performance, development and success. What You Will BRING
We’re looking for someone who has these abilities and skills: Effective technical background in Commercial Casualty claims: Advanced experience with handling and/or supervising Commercial Casualty claims. Proven ability to negotiate and settle large and complex claim files. Proven leadership skills: Advanced experience in managing claims handlers. Proven ability to develop employee talent, manage performance, and maintain engagement. Possesses effective analytical skills and sound judgment. Takes initiative and has the ability to work collaboratively. Dedication to customer service, including professionalism and diplomacy in broker and insured relations. Effective communication: Excellent verbal and written communication, collaboration, presentation and influencing skills. Ability to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities. Ethical approach: Have an impeccable reputation for ethics, integrity and the highest standards of professionalism. Education: Bachelor’s degree required. Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and agile, inclusive workspaces to deliver top client service across our lines of business — property, casualty, professional, financial lines and specialty. What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. We strive to attract, develop, advance and retain the most inclusive workforce possible and create a culture where everyone can bring their full selves to work. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer. Total Rewards
AXA XL’s Reward program covers health, wellbeing and financial security with competitive compensation and personalized benefits. We are committed to rewarding long-term contribution and supporting your development. Sustainability
AXA XL integrates Sustainability into the business strategy. Our 2023-26 Sustainability strategy, Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across operations. Our Pillars
Valuing nature Addressing climate change Integrating ESG AXA Hearts in Action For more information, please see Sustainability at AXA XL. The U.S. base salary range for this position is $130,000 to $227,500 USD. Actual pay will be determined based on skills, experience and location. Tested benefits include retirement savings, health and wellness programs, and professional development opportunities. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025. Seniority level: Not Applicable Employment type: Full-time Job function: Finance and Sales | Industries: Insurance
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Claims Manager - Excess Casualty role at AXA XL, New York, NY. This position reports to the Head of Excess Claims with a dotted line report to the Casualty Practice Leader and will collaborate on the group’s strategy for claims handling and best practices. You will manage a group of claims specialists with respect to technical claims handling, exceptional customer service, and business segment support, while helping to drive a performance culture of continuous improvement. What You’ll Be DOING
What will your essential responsibilities include? Oversee colleagues and claim processes related to liability, damages, coverage, exposure evaluation, reserving and resolution of claims in accordance with AXA XL’s Global Claims Handling Principles, service standards, and applicable regulations. This will primarily include bodily injury and property damage claims relating to commercial auto, products, premises and other related exposures. Collaborate with the Head of Excess Claims and Casualty Practice Leader as well as Claims Legal in the handling and resolution of claim files. Manage audits and ensure Financial Internal Controls (FIC) compliance across the team. Drive analytics and data development for Underwriting and Actuarial through identification and reporting on Casualty claim trends. Collaborate with Underwriting teams in connection with claim issues and trends, lessons learned, review of policy/endorsement language, and marketing and business development activities. Provide outstanding customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues. Partner with team members along with both internal and external counsel to manage litigation in an effective and cost-efficient manner. Identify strategic and tactical needs that can be solved through technology, process improvements, or training. Maintain close supervision of vendor management and expense control within the unit. Focus on each team member’s performance, development and success. What You Will BRING
We’re looking for someone who has these abilities and skills: Effective technical background in Commercial Casualty claims: Advanced experience with handling and/or supervising Commercial Casualty claims. Proven ability to negotiate and settle large and complex claim files. Proven leadership skills: Advanced experience in managing claims handlers. Proven ability to develop employee talent, manage performance, and maintain engagement. Possesses effective analytical skills and sound judgment. Takes initiative and has the ability to work collaboratively. Dedication to customer service, including professionalism and diplomacy in broker and insured relations. Effective communication: Excellent verbal and written communication, collaboration, presentation and influencing skills. Ability to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities. Ethical approach: Have an impeccable reputation for ethics, integrity and the highest standards of professionalism. Education: Bachelor’s degree required. Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and agile, inclusive workspaces to deliver top client service across our lines of business — property, casualty, professional, financial lines and specialty. What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. We strive to attract, develop, advance and retain the most inclusive workforce possible and create a culture where everyone can bring their full selves to work. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer. Total Rewards
AXA XL’s Reward program covers health, wellbeing and financial security with competitive compensation and personalized benefits. We are committed to rewarding long-term contribution and supporting your development. Sustainability
AXA XL integrates Sustainability into the business strategy. Our 2023-26 Sustainability strategy, Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across operations. Our Pillars
Valuing nature Addressing climate change Integrating ESG AXA Hearts in Action For more information, please see Sustainability at AXA XL. The U.S. base salary range for this position is $130,000 to $227,500 USD. Actual pay will be determined based on skills, experience and location. Tested benefits include retirement savings, health and wellness programs, and professional development opportunities. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025. Seniority level: Not Applicable Employment type: Full-time Job function: Finance and Sales | Industries: Insurance
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