EY
Technology Consulting - Managed Services - Salesforce & Digital Applications - S
EY, Irvine, California, United States, 92713
Overview
Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager at EY. As a Senior Manager in EY’s Managed Services team focused on Salesforce and Digital Applications, you will lead the delivery of large-scale digital transformation initiatives leveraging Salesforce and other cloud-based platforms. You will be responsible for managing client relationships, overseeing solution design and implementation, and driving innovation across digital ecosystems. This role is ideal for professionals with deep experience in Salesforce, cloud technologies, and enterprise digital strategy. Key Responsibilities
Client Delivery & Engagement Leadership: Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs. Solution Architecture & Innovation: Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery. Team Leadership & Development: Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice. Managed Services Operations: Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery. Business Development & Practice Growth: Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community. Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred
Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes
Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer
Comprehensive compensation and benefits package with a base salary range aligned to geography; details provided in the job posting. Hybrid work model with most client-serving roles expected to work in person 40-60% of the time over a project or engagement. Flexible vacation policy and paid holidays, personal/family care time, and other well-being leaves. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, additional information is available as noted in the posting. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need an accommodation during the application process, please contact EY's Talent Shared Services Team or email the TSS at ssc.customersupport@ey.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries: Professional Services
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Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager at EY. As a Senior Manager in EY’s Managed Services team focused on Salesforce and Digital Applications, you will lead the delivery of large-scale digital transformation initiatives leveraging Salesforce and other cloud-based platforms. You will be responsible for managing client relationships, overseeing solution design and implementation, and driving innovation across digital ecosystems. This role is ideal for professionals with deep experience in Salesforce, cloud technologies, and enterprise digital strategy. Key Responsibilities
Client Delivery & Engagement Leadership: Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs. Solution Architecture & Innovation: Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery. Team Leadership & Development: Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice. Managed Services Operations: Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery. Business Development & Practice Growth: Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community. Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred
Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes
Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer
Comprehensive compensation and benefits package with a base salary range aligned to geography; details provided in the job posting. Hybrid work model with most client-serving roles expected to work in person 40-60% of the time over a project or engagement. Flexible vacation policy and paid holidays, personal/family care time, and other well-being leaves. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, additional information is available as noted in the posting. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need an accommodation during the application process, please contact EY's Talent Shared Services Team or email the TSS at ssc.customersupport@ey.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries: Professional Services
#J-18808-Ljbffr