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Wawa, Inc.

General Manager

Wawa, Inc., Arbutus, Maryland, United States

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Overview

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General Manager

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Wawa, Inc. . Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. We’re a team focused on helping associates fly high together and build skills to thrive and open doors to new career opportunities. We’re proud to be part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn. General Manager (GM)

– you are the ultimate store leader, setting the vision, driving results, and inspiring your team every day. You’ll own daily operations, store profitability, team development, and customer satisfaction to create an unforgettable experience for customers and Associates.

What You’ll Do

Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and regulations. Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability. Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results. Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives. Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes. Create an inclusive, collaborative team culture focused on achievement, motivation and customer service. Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding. Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation. Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Benefits

Inclusive, meaningful benefits and rewards for Associates, including medical, dental, vision and mental health benefits; ESOP; 401(k) + matching; Education Assistance Program; store discounts; paid time off; paid parental leave; and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s).

Qualifications

High School Diploma or GED equivalent Flexible availability to work various shifts, including weekends and holidays Proven leadership experience in fast-paced retail, food service, or fuel environments Proven ability to coach, develop, and inspire career growth in individuals Excellent communication, customer service, and relationship-building skills Highly organized, detail-oriented, and able to manage multiple priorities independently Skilled in problem-solving, critical thinking, and decision-making Solid understanding of store financials and their impact on business performance Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results

The projected salary range for this position is $70,000-$85,000 and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.

Equal Opportunity

Wawa, Inc. is an equal opportunity employer. We recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

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