Mastercard
Overview
The LLM as a Service team is looking for a Lead AI/DevOps Engineer to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The Role
Lead DevOps initiatives in on-prem environments. Design, deploy, and manage scalable AI infrastructure using Kubernetes for reliable orchestration of large language models and related services. Develop proof-of-concept solutions for advanced AI use cases, including model context protocols (MCPs), LLMs, retrieval-augmented generation (RAG), and agentic workflows. Partner with security and governance teams to ensure AI solutions comply with enterprise policies, regulatory standards, and privacy best practices. Collaborate with infrastructure and platform teams to optimize cloud resources for scalable, efficient, and cost-effective AI workloads. Work directly with customer teams to gather requirements, deliver innovative solutions, and provide ongoing technical support throughout the AI product lifecycle. All About You
Proficient in DevOps tools such as Splunk, Dynatrace, Grafana, Prometheus, OpenShift Kubernetes, Docker, and Helm. Strong hands-on experience with Python; GoLang is a plus. Customer-focused mindset with a commitment to delivering simple, valuable solutions. Driven by a clear mission to prioritize customer needs. Continuously monitor market trends and competitors to inform strategy. Proactively engage with customers to understand their challenges and identify impactful solutions. Seek complementary products or services to enhance customer outcomes. Identify resource gaps and propose sustainable, team-benefiting solutions. Communicate technical concepts clearly and concisely. Confident and precise communicator, capable of articulating vision and strategy to diverse stakeholders. Solution-oriented approach to problem-solving. Compensation and Benefits
In line with Mastercard’s total compensation philosophy, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary based on location, job-related knowledge, skills, and experience. Mastercard benefits for full-time employees generally include: medical, dental, vision, disability, life insurance; flexible spending accounts and health savings accounts; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours Paid Sick and Safe Time, 25 days of vacation, 5 personal days; 10 annual U.S. holidays; 401k with company match; deferred compensation for eligible roles; fitness reimbursement or on-site facilities; tuition reimbursement; and more. Pay ranges vary by location, for example: New York City, NY: $166,000 - $265,000 USD; Arlington, VA: $159,000 - $254,000 USD; Boston, MA: $159,000 - $254,000 USD; O9Fallon, MO: $138,000 - $221,000 USD; Remote - California: $138,000 - $221,000 USD; Remote - New York: $138,000 - $221,000 USD; San Francisco, CA: $166,000 - $265,000 USD. Legal and Equality Information
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. If you require accommodations or assistance during the application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks require adherence to security policies and training requirements as part of Mastercard’s guidelines. We are unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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The LLM as a Service team is looking for a Lead AI/DevOps Engineer to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The Role
Lead DevOps initiatives in on-prem environments. Design, deploy, and manage scalable AI infrastructure using Kubernetes for reliable orchestration of large language models and related services. Develop proof-of-concept solutions for advanced AI use cases, including model context protocols (MCPs), LLMs, retrieval-augmented generation (RAG), and agentic workflows. Partner with security and governance teams to ensure AI solutions comply with enterprise policies, regulatory standards, and privacy best practices. Collaborate with infrastructure and platform teams to optimize cloud resources for scalable, efficient, and cost-effective AI workloads. Work directly with customer teams to gather requirements, deliver innovative solutions, and provide ongoing technical support throughout the AI product lifecycle. All About You
Proficient in DevOps tools such as Splunk, Dynatrace, Grafana, Prometheus, OpenShift Kubernetes, Docker, and Helm. Strong hands-on experience with Python; GoLang is a plus. Customer-focused mindset with a commitment to delivering simple, valuable solutions. Driven by a clear mission to prioritize customer needs. Continuously monitor market trends and competitors to inform strategy. Proactively engage with customers to understand their challenges and identify impactful solutions. Seek complementary products or services to enhance customer outcomes. Identify resource gaps and propose sustainable, team-benefiting solutions. Communicate technical concepts clearly and concisely. Confident and precise communicator, capable of articulating vision and strategy to diverse stakeholders. Solution-oriented approach to problem-solving. Compensation and Benefits
In line with Mastercard’s total compensation philosophy, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary based on location, job-related knowledge, skills, and experience. Mastercard benefits for full-time employees generally include: medical, dental, vision, disability, life insurance; flexible spending accounts and health savings accounts; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours Paid Sick and Safe Time, 25 days of vacation, 5 personal days; 10 annual U.S. holidays; 401k with company match; deferred compensation for eligible roles; fitness reimbursement or on-site facilities; tuition reimbursement; and more. Pay ranges vary by location, for example: New York City, NY: $166,000 - $265,000 USD; Arlington, VA: $159,000 - $254,000 USD; Boston, MA: $159,000 - $254,000 USD; O9Fallon, MO: $138,000 - $221,000 USD; Remote - California: $138,000 - $221,000 USD; Remote - New York: $138,000 - $221,000 USD; San Francisco, CA: $166,000 - $265,000 USD. Legal and Equality Information
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. If you require accommodations or assistance during the application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks require adherence to security policies and training requirements as part of Mastercard’s guidelines. We are unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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