Senior Sales Compensation Analyst

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin delivers always-on, impeccable customer service and integrates with our Helpdesk to form the Intercom Customer Service Suite for AI-enhanced support. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service. We push boundaries, build with speed and intensity, and consistently deliver value to our customers. What’s the opportunity? We are looking for a driven Senior Sales Compensation Analyst in San Francisco to own and drive the Sales Commissions process. We are not your standard accounting team — we are highly quantitative, turning data into insights and communicating findings fearlessly. We seek similarly minded individuals who are curious and driven to understand our business better. You will focus on building scalable processes and increasing operational efficiencies for our Sales Commission process. We aim to provide a best-in-class experience to our sales team and ensure our processes and systems scale with our growing business. You will be a key partner to Sales leadership, Sales Operations, and Finance teams. We’re looking for someone who can help build a strong infrastructure and proactively drive change to support our company’s growth. What will I be doing? Deliver accurate, timely commission calculations and manage end-to-end administration of global sales compensation plans Collaborate with cross-functional teams — Sales, Finance, HR, and Sales Operations — to align on plan inputs and ensure data integrity Troubleshoot and resolve compensation discrepancies, disputes, or data issues with a solution-first mindset Support monthly and quarterly close processes, including accruals and reporting for Finance Drive continuous process improvement to streamline workflows and ensure our compensation infrastructure scales with the business Help develop and implement sales commission policies and processes for our sales teams across all segments; develop processes that scale as the company grows Proactively review, analyze and improve our current commissions process in partnership with Finance and Sales teams What skills do I need? 5+ years of relevant experience in Sales Compensation Strong knowledge of commissions and sales operations processes Prior experience in a technology/software/SaaS company Knowledge of compensation systems, preferably CaptivateIQ Strong Excel skills Experience with Tableau and Snowflake queries is a plus Strong business insight and judgment, team orientation and collaborative style Strong planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines, and adapt to a changing business environment Exceptional independent problem solving skills Excellent communication skills, including the ability to manage senior stakeholders Benefits Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews — great work is rewarded Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family Proof of eligibility to work in the United States is required The base salary range for candidates within the San Francisco Bay Area is $143,800 - $171,785. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week. We are committed to an inclusive culture and Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected characteristic. Is this role not quite what you’re looking for?

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