The Johns Hopkins University
Sr. Administrative Manager (DOM Gastroenterology) - 119098
The Johns Hopkins University, Baltimore, Maryland, United States, 21276
Overview
Requisition ID: 119098 Sr. Administrative Manager (DOM Gastroenterology) The Department of Medicine is seeking a Sr. Administrative Manager who will work under the direction of the Division Administrator and division Clinical Directors. This role is responsible for the leadership, coordination, planning, organization and evaluation of clinical practice areas within the Division of Gastroenterology and Hepatology. The Sr. Administrative Manager will have oversight of all ambulatory outpatient clinics and procedural units and develop, implement and manage policies, procedures and programs in alignment with the division’s clinical mission. This individual will be responsible for ensuring safe and effective patient care across the division. The Sr. Administrative Manager will design, manage and evaluate the systems through which patient care is delivered, and maintain an efficient and cost-effective environment conducive to quality patient care. The position has an indirect reporting relationship to the Director of Ambulatory Operations for the Department of Medicine.
Responsibilities
In collaboration with the Clinical Directors will ensure the delivery and development of clinical initiatives at all ambulatory locations.
Serve as project manager for the launch of new clinical programs ensuring timely completion, quality and safety, and fiscal management.
Work with the Clinical Directors, Nurse Supervisors and clinical support staff managers to create and implement policies and procedures for clinical practices including workflows for ambulatory clinics, nursing support and clinical support staff.
Work with the Division Administrator, Division Chief, and Clinical Directors to ensure smooth operation of the division and ambulatory sites.
Provide direct supervision of program coordinators and clinical managers/supervisors across the division at multiple ambulatory sites.
Provide oversight for clinic managers/supervisors and program coordinators including the following: perform routine assessments of the Medical Assistants and provide education and training as needed; partner with the Nurse Manager to ensure appropriate documentation is completed for services provided to patients; ensure that staff complete annual updates and competency assessments; serve as chair of clinical operational meetings; lead weekly clinic huddle; assist in coordination of division communication.
Define and maintain patient care and clinical practice standards for the division, including knowledge of Johns Hopkins Hospital patient care protocols and monitoring updates to Hopkins Policy & Document Library.
Develop and maintain a quality and performance improvement plan for clinical care, including evaluating clinical support services, reviewing patient satisfaction scores, identifying barriers to care, implementing improvements, and acting as liaison for safety issues (HERO) and patient complaints.
Participate in the review of data in systems (e.g., PQRS, HEDIS, HCAPHS, LOS) and other population health metrics; monitor clinical schedules and referral work queues; ensure appropriate scheduling and full provider schedules.
Lead regular reviews of financial clearance for endoscopy procedures; ensure ambulatory clinic leads comply with regulatory standards; optimize clinic and endoscopy templates, scheduling and utilization metrics; organize monthly ambulatory budgets with clinical and financial managers; maintain knowledge of Epic and maximize EPIC usage.
Regularly assess clinical workflows for clinic support staff and faculty to ensure proper documentation in the EMR; enhance patient education to improve outcomes and experience; identify needs for patient populations and implement interventions with the Nurse Supervisor and GI sub-section Directors; ensure infusion centers are compliant and profitable; oversee GI Ancillary Services in the motility laboratories.
Collaborate with health-system partners to identify patient needs for GI care and improve access and communication; serve as primary liaison with Patient Access Services for GI Ambulatory and Endoscopy; coordinate care for international and VIP patients with the Nurse Manager and GI division.
Minimum Qualifications
Bachelor’s Degree in Finance, Accounting, Business or related field.
Five years of progressively responsible professional-level administrative or financial experience related to monetary or non-monetary resources of a center or unit within an academic, research, academic medicine, or comparable environment, e.g., planning, directing, monitoring, organizing, and controlling monetary and non-monetary resources.
Supervisory experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Master’s Degree in a related field.
Classified Title: Sr. Administrative Manager
Role/Level/Range: ATP/04/PE
Starting Salary Range: $73,300 - $128,300 Annually ($115,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8 hours
FLSA Status: Exempt
Location: Hybrid/School of Medicine Campus
Department name: SOM DOM Gastroenterology
Personnel area: School of Medicine
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate\'s geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees\' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate\'s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella, Rubeola, Mumps, Varicella, Hepatitis B and documentation of having received the Tdap vaccination. This may include documentation of having two MMR vaccines; two Varicella vaccines; or antibody status. Any vaccinations will be provided at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week
Senior Administrative Manager - GI Division
#J-18808-Ljbffr
Requisition ID: 119098 Sr. Administrative Manager (DOM Gastroenterology) The Department of Medicine is seeking a Sr. Administrative Manager who will work under the direction of the Division Administrator and division Clinical Directors. This role is responsible for the leadership, coordination, planning, organization and evaluation of clinical practice areas within the Division of Gastroenterology and Hepatology. The Sr. Administrative Manager will have oversight of all ambulatory outpatient clinics and procedural units and develop, implement and manage policies, procedures and programs in alignment with the division’s clinical mission. This individual will be responsible for ensuring safe and effective patient care across the division. The Sr. Administrative Manager will design, manage and evaluate the systems through which patient care is delivered, and maintain an efficient and cost-effective environment conducive to quality patient care. The position has an indirect reporting relationship to the Director of Ambulatory Operations for the Department of Medicine.
Responsibilities
In collaboration with the Clinical Directors will ensure the delivery and development of clinical initiatives at all ambulatory locations.
Serve as project manager for the launch of new clinical programs ensuring timely completion, quality and safety, and fiscal management.
Work with the Clinical Directors, Nurse Supervisors and clinical support staff managers to create and implement policies and procedures for clinical practices including workflows for ambulatory clinics, nursing support and clinical support staff.
Work with the Division Administrator, Division Chief, and Clinical Directors to ensure smooth operation of the division and ambulatory sites.
Provide direct supervision of program coordinators and clinical managers/supervisors across the division at multiple ambulatory sites.
Provide oversight for clinic managers/supervisors and program coordinators including the following: perform routine assessments of the Medical Assistants and provide education and training as needed; partner with the Nurse Manager to ensure appropriate documentation is completed for services provided to patients; ensure that staff complete annual updates and competency assessments; serve as chair of clinical operational meetings; lead weekly clinic huddle; assist in coordination of division communication.
Define and maintain patient care and clinical practice standards for the division, including knowledge of Johns Hopkins Hospital patient care protocols and monitoring updates to Hopkins Policy & Document Library.
Develop and maintain a quality and performance improvement plan for clinical care, including evaluating clinical support services, reviewing patient satisfaction scores, identifying barriers to care, implementing improvements, and acting as liaison for safety issues (HERO) and patient complaints.
Participate in the review of data in systems (e.g., PQRS, HEDIS, HCAPHS, LOS) and other population health metrics; monitor clinical schedules and referral work queues; ensure appropriate scheduling and full provider schedules.
Lead regular reviews of financial clearance for endoscopy procedures; ensure ambulatory clinic leads comply with regulatory standards; optimize clinic and endoscopy templates, scheduling and utilization metrics; organize monthly ambulatory budgets with clinical and financial managers; maintain knowledge of Epic and maximize EPIC usage.
Regularly assess clinical workflows for clinic support staff and faculty to ensure proper documentation in the EMR; enhance patient education to improve outcomes and experience; identify needs for patient populations and implement interventions with the Nurse Supervisor and GI sub-section Directors; ensure infusion centers are compliant and profitable; oversee GI Ancillary Services in the motility laboratories.
Collaborate with health-system partners to identify patient needs for GI care and improve access and communication; serve as primary liaison with Patient Access Services for GI Ambulatory and Endoscopy; coordinate care for international and VIP patients with the Nurse Manager and GI division.
Minimum Qualifications
Bachelor’s Degree in Finance, Accounting, Business or related field.
Five years of progressively responsible professional-level administrative or financial experience related to monetary or non-monetary resources of a center or unit within an academic, research, academic medicine, or comparable environment, e.g., planning, directing, monitoring, organizing, and controlling monetary and non-monetary resources.
Supervisory experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Master’s Degree in a related field.
Classified Title: Sr. Administrative Manager
Role/Level/Range: ATP/04/PE
Starting Salary Range: $73,300 - $128,300 Annually ($115,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8 hours
FLSA Status: Exempt
Location: Hybrid/School of Medicine Campus
Department name: SOM DOM Gastroenterology
Personnel area: School of Medicine
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate\'s geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees\' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate\'s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella, Rubeola, Mumps, Varicella, Hepatitis B and documentation of having received the Tdap vaccination. This may include documentation of having two MMR vaccines; two Varicella vaccines; or antibody status. Any vaccinations will be provided at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week
Senior Administrative Manager - GI Division
#J-18808-Ljbffr