Educational Systems Federal Credit Union
Bilingual Member Experience Specialist
Educational Systems Federal Credit Union, Silver Spring, Maryland, United States, 20900
Overview
Educational Systems FCU is seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join our team as a Bilingual Member Experience Specialist. The Bilingual Member Experience Specialist serves as frontline Ambassador for the Credit Union brand, delivering stellar member service, resolving issues, and creating a welcoming environment for all members. This role supports members through the Contact Center and at branches, ensuring every interaction is positive, efficient, and tailored to individual needs. Responsibilities
Provide exceptional member service and resolve issues efficiently in person and via the Contact Center. Deliver outstanding service to members and maintain a welcoming environment for all members. Act as a service role model by demonstrating empathy, communication, and a genuine desire to help others. Support a sales culture in a fast-paced branch environment. Required Qualifications
High school diploma required. Must read and speak Spanish fluently. 1-3 years of experience in customer service, hospitality, or a member-focused role. Excellent written and verbal communication skills with diverse individuals. Strong problem-solving skills and ability to think quickly under pressure. Commitment to outstanding member service and improving member experiences. Proficiency in CRM software and Microsoft Office Suite. Ability to work flexibly, including weekends or evenings as required. Empathetic, patient, with a positive and proactive approach to challenges. Salary: $18.94 - $23.67 per hour Employment type: Full-time Seniority level: Entry level Job function: Management and Manufacturing
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Educational Systems FCU is seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join our team as a Bilingual Member Experience Specialist. The Bilingual Member Experience Specialist serves as frontline Ambassador for the Credit Union brand, delivering stellar member service, resolving issues, and creating a welcoming environment for all members. This role supports members through the Contact Center and at branches, ensuring every interaction is positive, efficient, and tailored to individual needs. Responsibilities
Provide exceptional member service and resolve issues efficiently in person and via the Contact Center. Deliver outstanding service to members and maintain a welcoming environment for all members. Act as a service role model by demonstrating empathy, communication, and a genuine desire to help others. Support a sales culture in a fast-paced branch environment. Required Qualifications
High school diploma required. Must read and speak Spanish fluently. 1-3 years of experience in customer service, hospitality, or a member-focused role. Excellent written and verbal communication skills with diverse individuals. Strong problem-solving skills and ability to think quickly under pressure. Commitment to outstanding member service and improving member experiences. Proficiency in CRM software and Microsoft Office Suite. Ability to work flexibly, including weekends or evenings as required. Empathetic, patient, with a positive and proactive approach to challenges. Salary: $18.94 - $23.67 per hour Employment type: Full-time Seniority level: Entry level Job function: Management and Manufacturing
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