Equinix
Overview
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. Equinix is a place where tech thinkers and future builders turn bold ideas into breakthrough experiences. We welcome your unique perspective and invite you to help us challenge assumptions, uncover bias, and remove barriers—for progress starts with fresh ideas. You will find belonging, purpose, and a team that welcomes you to do your best work. Job Summary In this role, you will be part of the growing Service Design team within Equinix to co-create the transformation experience for our global design and construction department. You will implement design thinking principles and service design methodologies to improve the customer experience across all touchpoints. You will work with cross-functional teams to understand customer needs, identify pain points, and develop solutions that drive business growth and customer satisfaction. You will collaborate with the Service Design Manager and Service Designers across four countries, developing your skills in service design methodology in practice, while working close to business strategies and KPIs. You will also conduct UX research and use facilitation skills to communicate with stakeholders across the organization. Responsibilities
Work with a specific product team connected with Employee Experience team stakeholders across Equinix. Interact with stakeholders to determine requirements and set expectations of UX and Service Design deliverables based on scope, effort, timing to create prototypes, wireframes, and other design solutions. Collaborate to promote communication and teamwork to explore, ideate, validate, and socialize solutions. Apply critical thinking to a variety of user problems, considering user needs and business objectives. Develop a range of Service Design deliverables, including customer journey maps, service blueprints, desk research reports, and documentation using industry-standard tools. Leverage Design Thinking and Service Design methodologies to build shared understanding and buy-in on user jobs to be done and the downstream UX investment to support those jobs. Conduct user research, including ethnographic studies, service safaris, usability testing, and other qualitative and quantitative methods to inform design decisions. Demonstrate facilitation skills, develop and deliver training programs to increase awareness and adoption of service design methodologies across the organization. Co-lead the development and implementation of service design strategies that drive innovation and improve the customer experience. Work with cross-functional teams to identify and prioritize customer needs and pain points. Define and measure KPIs to assess the impact of service design initiatives on business outcomes. Share up-to-date knowledge about industry trends and best practices in service design, CX, and design thinking to support interconnections within teams. Deliver well-prepared presentations to stakeholders. Qualifications
6+ years of professional Service Design experience. At minimum a Bachelor's degree or certification in Service Design. Master’s degree in Service Design, HCI, Interaction Design or related field is highly preferred. Strong knowledge of service design principles and methodologies, including customer journey mapping, service blueprinting, and service prototyping. Proven track record of leading service design initiatives that drive business growth and customer satisfaction. 5+ years of product design work for enterprise software products and services. 5+ years of experience in facilitation and workshop/trainings delivery. 5+ years of experience using Figma, Sketch, Miro, Mural and InVision or similar tools. 5+ years of using Miro and/or Mural on a professional level. 3+ years of experience using Figma, Sketch or similar tools. Experience working in a global or cross-functional environment is a plus. Compensation and Benefits
The targeted pay range for this position varies by location: Canada – Toronto: CAD 131,000 – 181,000 per year United States – Dallas Infomart: USD 136,000 – 204,000 per year Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position, determined by role, level, and location. The pay range shown is based on the compensation structure in place at posting and may be updated periodically. Individual pay is based on factors including job-related skills, experience, and education. The base pay shown does not include bonus, equity, or benefits. Eligible employees may receive a bonus or equity depending on the position. Benefits
Equinix benefits vary by region but generally include health, retirement, PTO and holidays, and Employee Assistance Programs. Canada and US benefits details are described in region-specific terms in the posting. Benefits are subject to eligibility, plan terms, and change at Equinix discretion. Equal Opportunity
Equinix is committed to an open employment process for all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by contacting us. Equinix is an Equal Employment Opportunity employer and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, disability, genetic information, or other status protected by applicable law.
#J-18808-Ljbffr
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. Equinix is a place where tech thinkers and future builders turn bold ideas into breakthrough experiences. We welcome your unique perspective and invite you to help us challenge assumptions, uncover bias, and remove barriers—for progress starts with fresh ideas. You will find belonging, purpose, and a team that welcomes you to do your best work. Job Summary In this role, you will be part of the growing Service Design team within Equinix to co-create the transformation experience for our global design and construction department. You will implement design thinking principles and service design methodologies to improve the customer experience across all touchpoints. You will work with cross-functional teams to understand customer needs, identify pain points, and develop solutions that drive business growth and customer satisfaction. You will collaborate with the Service Design Manager and Service Designers across four countries, developing your skills in service design methodology in practice, while working close to business strategies and KPIs. You will also conduct UX research and use facilitation skills to communicate with stakeholders across the organization. Responsibilities
Work with a specific product team connected with Employee Experience team stakeholders across Equinix. Interact with stakeholders to determine requirements and set expectations of UX and Service Design deliverables based on scope, effort, timing to create prototypes, wireframes, and other design solutions. Collaborate to promote communication and teamwork to explore, ideate, validate, and socialize solutions. Apply critical thinking to a variety of user problems, considering user needs and business objectives. Develop a range of Service Design deliverables, including customer journey maps, service blueprints, desk research reports, and documentation using industry-standard tools. Leverage Design Thinking and Service Design methodologies to build shared understanding and buy-in on user jobs to be done and the downstream UX investment to support those jobs. Conduct user research, including ethnographic studies, service safaris, usability testing, and other qualitative and quantitative methods to inform design decisions. Demonstrate facilitation skills, develop and deliver training programs to increase awareness and adoption of service design methodologies across the organization. Co-lead the development and implementation of service design strategies that drive innovation and improve the customer experience. Work with cross-functional teams to identify and prioritize customer needs and pain points. Define and measure KPIs to assess the impact of service design initiatives on business outcomes. Share up-to-date knowledge about industry trends and best practices in service design, CX, and design thinking to support interconnections within teams. Deliver well-prepared presentations to stakeholders. Qualifications
6+ years of professional Service Design experience. At minimum a Bachelor's degree or certification in Service Design. Master’s degree in Service Design, HCI, Interaction Design or related field is highly preferred. Strong knowledge of service design principles and methodologies, including customer journey mapping, service blueprinting, and service prototyping. Proven track record of leading service design initiatives that drive business growth and customer satisfaction. 5+ years of product design work for enterprise software products and services. 5+ years of experience in facilitation and workshop/trainings delivery. 5+ years of experience using Figma, Sketch, Miro, Mural and InVision or similar tools. 5+ years of using Miro and/or Mural on a professional level. 3+ years of experience using Figma, Sketch or similar tools. Experience working in a global or cross-functional environment is a plus. Compensation and Benefits
The targeted pay range for this position varies by location: Canada – Toronto: CAD 131,000 – 181,000 per year United States – Dallas Infomart: USD 136,000 – 204,000 per year Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position, determined by role, level, and location. The pay range shown is based on the compensation structure in place at posting and may be updated periodically. Individual pay is based on factors including job-related skills, experience, and education. The base pay shown does not include bonus, equity, or benefits. Eligible employees may receive a bonus or equity depending on the position. Benefits
Equinix benefits vary by region but generally include health, retirement, PTO and holidays, and Employee Assistance Programs. Canada and US benefits details are described in region-specific terms in the posting. Benefits are subject to eligibility, plan terms, and change at Equinix discretion. Equal Opportunity
Equinix is committed to an open employment process for all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by contacting us. Equinix is an Equal Employment Opportunity employer and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, disability, genetic information, or other status protected by applicable law.
#J-18808-Ljbffr