EY
Technology Consulting - Managed Services - Salesforce & Digital Applications - S
EY, Rogers, Arkansas, United States, 72758
Technology Consulting - Managed Services - Salesforce & Digital Applications - Senior Manager
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager
As a Senior Manager in EY’s Managed Services team focused on Salesforce and Digital Applications, you will lead the delivery of large-scale digital transformation initiatives leveraging Salesforce and other cloud-based platforms. You will be responsible for managing client relationships, overseeing solution design and implementation, and driving innovation across digital ecosystems. This role is ideal for professionals with deep experience in Salesforce, cloud technologies, and enterprise digital strategy.
Key Responsibilities
Client Delivery & Engagement Leadership: Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework.
Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.).
Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture.
Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs.
Solution Architecture & Innovation
Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS).
Drive innovation through automation, AI/ML, and analytics embedded in digital workflows.
Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery.
Team Leadership & Development
Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources.
Mentor and coach team members, fostering a culture of continuous learning and collaboration.
Support talent acquisition, onboarding, and capability building across the Salesforce practice.
Managed Services Operations
Collaborate with EY’s global delivery centers to ensure seamless execution of managed services.
Monitor and report on service performance, incident resolution, and enhancement requests.
Implement governance models and operational playbooks for sustained service delivery.
Business Development & Practice Growth
Support go-to-market strategy for Salesforce and digital services within Managed Services.
Lead proposal development, solutioning, and client presentations.
Contribute to thought leadership, industry events, and EY’s digital community.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
10–12 years of experience in Salesforce and digital application delivery.
Proven track record of leading large-scale Salesforce implementations and integrations.
Experience in managed services or long-term service delivery models.
Strong understanding of Salesforce architecture, data models, APIs, and security.
Preferred
Master’s degree or MBA.
Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer).
Experience with Agile delivery methodologies and DevOps practices.
Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform).
Skills & Attributes
Strategic thinking and problem-solving abilities.
Strong communication and stakeholder management skills.
Ability to manage multiple priorities and drive results in a fast-paced environment.
Passion for digital innovation and customer-centric design.
What We Offer You We’ll develop you with future-focused skills and equip you with world-class experiences in a flexible, diverse, and inclusive culture of globally connected teams.
Competitive compensation and benefits package, with salary ranges that vary by geography and experience.
Hybrid work model with most client-facing roles expected to work in person 40-60% of the time.
Flexible vacation policy and paid holidays, with leave options to support well-being.
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, additional information is available.
EY is an equal opportunity employer. EY provides reasonable accommodations to qualified individuals with disabilities during the application process.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager
As a Senior Manager in EY’s Managed Services team focused on Salesforce and Digital Applications, you will lead the delivery of large-scale digital transformation initiatives leveraging Salesforce and other cloud-based platforms. You will be responsible for managing client relationships, overseeing solution design and implementation, and driving innovation across digital ecosystems. This role is ideal for professionals with deep experience in Salesforce, cloud technologies, and enterprise digital strategy.
Key Responsibilities
Client Delivery & Engagement Leadership: Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework.
Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.).
Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture.
Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs.
Solution Architecture & Innovation
Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS).
Drive innovation through automation, AI/ML, and analytics embedded in digital workflows.
Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery.
Team Leadership & Development
Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources.
Mentor and coach team members, fostering a culture of continuous learning and collaboration.
Support talent acquisition, onboarding, and capability building across the Salesforce practice.
Managed Services Operations
Collaborate with EY’s global delivery centers to ensure seamless execution of managed services.
Monitor and report on service performance, incident resolution, and enhancement requests.
Implement governance models and operational playbooks for sustained service delivery.
Business Development & Practice Growth
Support go-to-market strategy for Salesforce and digital services within Managed Services.
Lead proposal development, solutioning, and client presentations.
Contribute to thought leadership, industry events, and EY’s digital community.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
10–12 years of experience in Salesforce and digital application delivery.
Proven track record of leading large-scale Salesforce implementations and integrations.
Experience in managed services or long-term service delivery models.
Strong understanding of Salesforce architecture, data models, APIs, and security.
Preferred
Master’s degree or MBA.
Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer).
Experience with Agile delivery methodologies and DevOps practices.
Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform).
Skills & Attributes
Strategic thinking and problem-solving abilities.
Strong communication and stakeholder management skills.
Ability to manage multiple priorities and drive results in a fast-paced environment.
Passion for digital innovation and customer-centric design.
What We Offer You We’ll develop you with future-focused skills and equip you with world-class experiences in a flexible, diverse, and inclusive culture of globally connected teams.
Competitive compensation and benefits package, with salary ranges that vary by geography and experience.
Hybrid work model with most client-facing roles expected to work in person 40-60% of the time.
Flexible vacation policy and paid holidays, with leave options to support well-being.
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, additional information is available.
EY is an equal opportunity employer. EY provides reasonable accommodations to qualified individuals with disabilities during the application process.
#J-18808-Ljbffr