EY
Technology Consulting - Managed Services - Salesforce & Digital Applications - S
EY, New York, New York, us, 10261
Overview
Technology Consulting – Managed Services – Salesforce & Digital Applications – Senior Manager at EY. Location: Anywhere in Country. EY is shaping the future with confidence and offering opportunities to build a better working world. Responsibilities
Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs. Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery. Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice. Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery. Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community. To qualify for the role, you must have: Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred: Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes: Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer You
EY will develop you with future-focused skills and equip you with world-class experiences in a flexible, diverse, and inclusive culture of globally connected teams. Learn more. Comprehensive compensation and benefits package with base salary ranges (US): $151,500 to $346,000; NYC Metro/WA/CA ranges: $181,800 to $393,200. Total Rewards include medical and dental coverage, pension and 401(k), and paid time off. Hybrid model: most client-facing roles are expected to work in person 40-60% of the time over the course of engagements. Flexible vacation policy and designated EY holidays, with accommodations for personal needs and well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, additional information is available. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world. EY teams help clients shape the future with confidence using data, AI and advanced technology across services in assurance, consulting, tax, and strategy and transactions. EY is an equal opportunity employer. We provide reasonable accommodation to qualified individuals with disabilities, including veterans. If you need assistance applying online or an accommodation during the application process, please contact EY’s Talent Shared Services.
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Technology Consulting – Managed Services – Salesforce & Digital Applications – Senior Manager at EY. Location: Anywhere in Country. EY is shaping the future with confidence and offering opportunities to build a better working world. Responsibilities
Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs. Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery. Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice. Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery. Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community. To qualify for the role, you must have: Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred: Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes: Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer You
EY will develop you with future-focused skills and equip you with world-class experiences in a flexible, diverse, and inclusive culture of globally connected teams. Learn more. Comprehensive compensation and benefits package with base salary ranges (US): $151,500 to $346,000; NYC Metro/WA/CA ranges: $181,800 to $393,200. Total Rewards include medical and dental coverage, pension and 401(k), and paid time off. Hybrid model: most client-facing roles are expected to work in person 40-60% of the time over the course of engagements. Flexible vacation policy and designated EY holidays, with accommodations for personal needs and well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, additional information is available. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world. EY teams help clients shape the future with confidence using data, AI and advanced technology across services in assurance, consulting, tax, and strategy and transactions. EY is an equal opportunity employer. We provide reasonable accommodation to qualified individuals with disabilities, including veterans. If you need assistance applying online or an accommodation during the application process, please contact EY’s Talent Shared Services.
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