EY
Technology Consulting - Managed Services - Salesforce & Digital Applications - S
EY, Grand Rapids, Michigan, us, 49528
Overview
Technology Consulting - Managed Services - Salesforce & Digital Applications – Senior Manager at EY. Location: Anywhere in Country. As a Senior Manager in EY’s Managed Services team focused on Salesforce and Digital Applications, you will lead the delivery of large-scale digital transformation initiatives leveraging Salesforce and other cloud-based platforms. You will be responsible for managing client relationships, overseeing solution design and implementation, and driving innovation across digital ecosystems. Key Responsibilities
Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs. Solution Architecture & Innovation
Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery. Team Leadership & Development
Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice. Managed Services Operations
Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery. Business Development & Practice Growth
Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community. Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred Qualifications
Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes
Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer You
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Join us in our team-led and leader-enabled hybrid model. Most people in client-serving roles are expected to work in person 40-60% of the time over the course of an engagement. Flexible vacation policy and paid holidays; time off for personal/family care and other leaves to support well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, please click here for additional information. EY focuses on high-ethical standards and integrity. EY provides equal employment opportunities regardless of race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to reasonable accommodation for qualified individuals with disabilities. If you need assistance applying online or require an accommodation during the application process, please contact EY’s Talent Shared Services.
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Technology Consulting - Managed Services - Salesforce & Digital Applications – Senior Manager at EY. Location: Anywhere in Country. As a Senior Manager in EY’s Managed Services team focused on Salesforce and Digital Applications, you will lead the delivery of large-scale digital transformation initiatives leveraging Salesforce and other cloud-based platforms. You will be responsible for managing client relationships, overseeing solution design and implementation, and driving innovation across digital ecosystems. Key Responsibilities
Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs. Solution Architecture & Innovation
Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery. Team Leadership & Development
Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice. Managed Services Operations
Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery. Business Development & Practice Growth
Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community. Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred Qualifications
Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes
Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer You
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Join us in our team-led and leader-enabled hybrid model. Most people in client-serving roles are expected to work in person 40-60% of the time over the course of an engagement. Flexible vacation policy and paid holidays; time off for personal/family care and other leaves to support well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, please click here for additional information. EY focuses on high-ethical standards and integrity. EY provides equal employment opportunities regardless of race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to reasonable accommodation for qualified individuals with disabilities. If you need assistance applying online or require an accommodation during the application process, please contact EY’s Talent Shared Services.
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