Cosm
Overview
Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was formed from the collaboration of innovative technology leaders to power the immersive experiences of the future. Innovation is in our DNA. Responsibilities
Serve as the strategic and operational leader for the Venue, accountable for the overall performance, guest experience and financial results of the Venue. Monitor and manage the P&L to achieve profitability. Manage scheduling, operational expenses, and F&B COGS to deliver day-over-day profitability. Collaborate with Marketing, Sales, Technology, and Food and Beverage teams to create innovative offerings that drive incremental revenue growth and profitability. Collaborate with IT, Dome Operators, and Content Operations to define a programming schedule that aligns with location-based business and foot traffic patterns in surrounding districts, cities, and regions. Establish and maintain high customer service standards for staff, vendors, and guests. Work with Finance to understand daily tickets, food & beverage, and ancillary revenue streams (private events, catering, group sales, and partnership sales) to increase volume and maximize revenue. Recruit, hire, and train salaried and hourly employees with a focus on developing talent to grow within Cosm. Uphold COSM pillars of service and culture standards, fostering an inclusive and respectful work environment for all team members. Adhere to Cosm culture across all venues and drive initiatives to advance our culture. Assist in developing best practices and learnings in operations, food & beverage, sales, consumer engagement, and associate training to support Cosm’s growth. Oversee quality control throughout the Cosm experience and establish goals for each department with division managers. Evaluate and advise on the impact of long-range planning and the introduction of new programs and strategies. Enhance and implement policies and procedures to improve overall operation and effectiveness of Cosm. Understand and adhere to Alcoholic Beverage Commission regulations. Monitor and review employees' performance appropriately. Represent Cosm as required, including attendance at important functions, industry events, and public meetings. Collaborate with Property Management, civic and governmental departments, and the community in a Cosm-worthy manner. Engage, lead, and coach a diverse team across exempt and non-exempt members. Manage day-to-day relationships with venue vendors/subcontractors (HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling, Food Supply) locally and nationally. Build on Cosm’s growth trajectory to ensure sustainability, working with all departments to drive success. Experience
15+ years of experience in hospitality, entertainment or other high-volume food & beverage, with at least 5 years in a GM or similar role. Proven ability to manage a large-scale, complex business ($15 million+ in annual revenue) with high-volume food and beverage operations, ideally with a ticketed component. Experience in 365-day-per-year operations in hospitality, sports, entertainment, traditional attractions, ticketed museums, amusement parks, or family entertainment centers is a plus. A deep understanding of operational and food & beverage strategies with a proven track record of delivering profitability. Strong background in catered sales and private events is required. Excellent communication and leadership skills, with the ability to work with peers and senior leaders across functions. Ability to align Cosm internally around critical sales and marketing initiatives to enhance the guest experience. Vision to seek out new strategic partnerships and initiatives to define and articulate the brand value proposition. Experience building winning integrated food & beverage, sales, marketing, and operations teams and culture. Proven leadership experience in a sales environment, including coaching, mentoring, hiring, training, and performance management. Willingness to spend late nights and weekends providing leadership and managing the Cosm business. Seniority level
Executive Employment type
Full-time Job function
Management and Manufacturing Industries Entertainment Providers Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was formed from the collaboration of innovative technology leaders to power the immersive experiences of the future. Innovation is in our DNA. Responsibilities
Serve as the strategic and operational leader for the Venue, accountable for the overall performance, guest experience and financial results of the Venue. Monitor and manage the P&L to achieve profitability. Manage scheduling, operational expenses, and F&B COGS to deliver day-over-day profitability. Collaborate with Marketing, Sales, Technology, and Food and Beverage teams to create innovative offerings that drive incremental revenue growth and profitability. Collaborate with IT, Dome Operators, and Content Operations to define a programming schedule that aligns with location-based business and foot traffic patterns in surrounding districts, cities, and regions. Establish and maintain high customer service standards for staff, vendors, and guests. Work with Finance to understand daily tickets, food & beverage, and ancillary revenue streams (private events, catering, group sales, and partnership sales) to increase volume and maximize revenue. Recruit, hire, and train salaried and hourly employees with a focus on developing talent to grow within Cosm. Uphold COSM pillars of service and culture standards, fostering an inclusive and respectful work environment for all team members. Adhere to Cosm culture across all venues and drive initiatives to advance our culture. Assist in developing best practices and learnings in operations, food & beverage, sales, consumer engagement, and associate training to support Cosm’s growth. Oversee quality control throughout the Cosm experience and establish goals for each department with division managers. Evaluate and advise on the impact of long-range planning and the introduction of new programs and strategies. Enhance and implement policies and procedures to improve overall operation and effectiveness of Cosm. Understand and adhere to Alcoholic Beverage Commission regulations. Monitor and review employees' performance appropriately. Represent Cosm as required, including attendance at important functions, industry events, and public meetings. Collaborate with Property Management, civic and governmental departments, and the community in a Cosm-worthy manner. Engage, lead, and coach a diverse team across exempt and non-exempt members. Manage day-to-day relationships with venue vendors/subcontractors (HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling, Food Supply) locally and nationally. Build on Cosm’s growth trajectory to ensure sustainability, working with all departments to drive success. Experience
15+ years of experience in hospitality, entertainment or other high-volume food & beverage, with at least 5 years in a GM or similar role. Proven ability to manage a large-scale, complex business ($15 million+ in annual revenue) with high-volume food and beverage operations, ideally with a ticketed component. Experience in 365-day-per-year operations in hospitality, sports, entertainment, traditional attractions, ticketed museums, amusement parks, or family entertainment centers is a plus. A deep understanding of operational and food & beverage strategies with a proven track record of delivering profitability. Strong background in catered sales and private events is required. Excellent communication and leadership skills, with the ability to work with peers and senior leaders across functions. Ability to align Cosm internally around critical sales and marketing initiatives to enhance the guest experience. Vision to seek out new strategic partnerships and initiatives to define and articulate the brand value proposition. Experience building winning integrated food & beverage, sales, marketing, and operations teams and culture. Proven leadership experience in a sales environment, including coaching, mentoring, hiring, training, and performance management. Willingness to spend late nights and weekends providing leadership and managing the Cosm business. Seniority level
Executive Employment type
Full-time Job function
Management and Manufacturing Industries Entertainment Providers Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr