AdaptHealth
The Lead, Operations Specialist is the subject matter expert and will be responsible for assisting leadership with oversight of their respective teams. This individual will provide feedback, training, and guidance to ensure operations staff is following department protocol and processes. This role will be responsible for handling any issues or problems that cannot be resolved from other members within the team. This individual will work closely with supervisor and leadership to develop operations process improvements.
Responsibilities
Mentors, guides and provide oversight assistance of the operations team.
Applies subject matter expertise in evaluating operations process need and improvements.
Assist in all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required).
Conducts routine reviews to ensure that all necessary employee competencies are completed and updated routinely based on needs.
Identifies areas of improvement for operations based on day to day activities.
Consults across teams, provides mentorship, and contributes specialized knowledge.
Develop and maintain working knowledge of current products and services offered by the company.
Demonstrates techniques and documentation to streamline production processes.
Identifies team member strengths and opportunities and reports findings up to supervisors.
Assumes responsibility for resolving team member escalations by working with multiple business partners while maintaining consistent communication with the member.
Coaches others on how to navigate through systems to find information as needed.
Assists with training new employees and supports other team members with problems encountered while interacting with other organizational members.
Performs ad hoc deep-dive analyses for specific operations problems.
Trains and develops team members to ensure AdaptHealth policies and protocols are followed.
Takes escalated phone calls that cannot be effectively resolved by team members.
Assists in conducting team meetings to educate on operational processes and day-to-day operations and retraining efforts as required.
Develops and enhances processes and operations job aides and standard operating procedures.
Provides quality feedback to other AdaptHealth leadership.
Leads special projects or assignments and delegates responsibilities to others.
Assumes on-call responsibilities during non-business hours in accordance with company policy.
Maintains knowledge of and adheres to procedures for PPE use, infection control and hazardous materials handling.
Develops and maintains working knowledge of current HME products and services offered by the company.
Maintains patient confidentiality and functions within the guidelines of HIPAA.
Completes assigned compliance training and other educational programs as required.
Maintains compliance with AdaptHealth’s Compliance Program.
Performs other related duties as assigned.
Requirements Competency, Skills and Abilities
Leadership Skills
Strong ability to co-manage in a multi-site environment
Independent thinker and decision maker
Strong analytical and problem-solving skills with attention to detail
Excellent verbal and written communication
Excellent customer service skills
Proficient computer skills and knowledge of Microsoft Office, specifically Excel
Ability to prioritize and manage multiple projects
Strong ability to learn new technologies and understand data flow through systems and system interactions
Ability to follow instructions furnished in written, oral, or diagram form
Education And Experience Requirements
High School Diploma or equivalent required; Associate degree preferred
Three (3) years’ related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required
Two (2) years HME claims experience is preferred
Experience in Medicare certified HME, Diabetic, home medical supplies, Pharmacy, HH environment that routinely bills insurance is considered relevant
Valid and unrestrictive driver’s license in the state of residence
Physical Demands And Work Environment
Must be able to regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies
Subject to long periods of sitting and driving
Work environment may be stressful at times, with fluctuating work activities and levels
May be exposed to unsanitary conditions in some home settings
May be exposed to hazardous materials, loud noise, extreme temperatures, and potential infectious pathogens
May be exposed to high crime areas within the service community
Must be able to drive independently and travel as needed
May be exposed to angry or irate customers
Must be able to access patients’ residences without assistance
Mental alertness to perform the essential functions of the position
Ability to communicate effectively, with empathy, courtesy, and respect for privacy
Seniorities and Employment Type
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitals and Health Care
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Responsibilities
Mentors, guides and provide oversight assistance of the operations team.
Applies subject matter expertise in evaluating operations process need and improvements.
Assist in all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required).
Conducts routine reviews to ensure that all necessary employee competencies are completed and updated routinely based on needs.
Identifies areas of improvement for operations based on day to day activities.
Consults across teams, provides mentorship, and contributes specialized knowledge.
Develop and maintain working knowledge of current products and services offered by the company.
Demonstrates techniques and documentation to streamline production processes.
Identifies team member strengths and opportunities and reports findings up to supervisors.
Assumes responsibility for resolving team member escalations by working with multiple business partners while maintaining consistent communication with the member.
Coaches others on how to navigate through systems to find information as needed.
Assists with training new employees and supports other team members with problems encountered while interacting with other organizational members.
Performs ad hoc deep-dive analyses for specific operations problems.
Trains and develops team members to ensure AdaptHealth policies and protocols are followed.
Takes escalated phone calls that cannot be effectively resolved by team members.
Assists in conducting team meetings to educate on operational processes and day-to-day operations and retraining efforts as required.
Develops and enhances processes and operations job aides and standard operating procedures.
Provides quality feedback to other AdaptHealth leadership.
Leads special projects or assignments and delegates responsibilities to others.
Assumes on-call responsibilities during non-business hours in accordance with company policy.
Maintains knowledge of and adheres to procedures for PPE use, infection control and hazardous materials handling.
Develops and maintains working knowledge of current HME products and services offered by the company.
Maintains patient confidentiality and functions within the guidelines of HIPAA.
Completes assigned compliance training and other educational programs as required.
Maintains compliance with AdaptHealth’s Compliance Program.
Performs other related duties as assigned.
Requirements Competency, Skills and Abilities
Leadership Skills
Strong ability to co-manage in a multi-site environment
Independent thinker and decision maker
Strong analytical and problem-solving skills with attention to detail
Excellent verbal and written communication
Excellent customer service skills
Proficient computer skills and knowledge of Microsoft Office, specifically Excel
Ability to prioritize and manage multiple projects
Strong ability to learn new technologies and understand data flow through systems and system interactions
Ability to follow instructions furnished in written, oral, or diagram form
Education And Experience Requirements
High School Diploma or equivalent required; Associate degree preferred
Three (3) years’ related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required
Two (2) years HME claims experience is preferred
Experience in Medicare certified HME, Diabetic, home medical supplies, Pharmacy, HH environment that routinely bills insurance is considered relevant
Valid and unrestrictive driver’s license in the state of residence
Physical Demands And Work Environment
Must be able to regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies
Subject to long periods of sitting and driving
Work environment may be stressful at times, with fluctuating work activities and levels
May be exposed to unsanitary conditions in some home settings
May be exposed to hazardous materials, loud noise, extreme temperatures, and potential infectious pathogens
May be exposed to high crime areas within the service community
Must be able to drive independently and travel as needed
May be exposed to angry or irate customers
Must be able to access patients’ residences without assistance
Mental alertness to perform the essential functions of the position
Ability to communicate effectively, with empathy, courtesy, and respect for privacy
Seniorities and Employment Type
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitals and Health Care
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr