ProMach
Overview
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Cash Application Manager
role at
ProMach . ProMach’s Financial Shared Service Organization (FSS) is seeking a highly skilled and motivated Cash Application Manager to join their Accounts Receivable Team. The position is hybrid located in Charlotte, North Carolina, and reports to the Senior Manager, Order to Cash. The Financial Shared Service Organization is a USA based, onshore operation. ProMach’s Cash Application Manager will manage end-to-end cash application operations to ensure accurate and timely posting of payments to customer accounts. This role involves managing a team of cash specialists, streamlining processes, driving automation initiatives, and collaborating with various stakeholders. The ideal candidate will have experience with workflow automation, change management, continuous improvement, and proven leadership and people development experience. Responsibilities
Oversee end-to-end cash application operations, including lockbox processing, ACH/Wire postings, credit card payments, and unidentified cash resolution. Ensure timely and accurate posting of cash receipts to customer accounts in alignment with service level agreements (SLAs). Reconcile unapplied cash and deposits, perform root cause analysis, and coordinate with customers and divisions to resolve payment discrepancies. Collaborate with collections, billing, and division stakeholders to resolve payment issues or service issues and lead implementation of solutions. Implement and maintain best-practice cash policies and procedures to improve efficiency and effectiveness. Monitor the cash team’s performance against established SLAs and ensure goals and targets are met. Provide training and development support to staff to enhance their skills and knowledge. Lead, coach, and develop a team of Cash Application Analysts in a high-volume, global shared services environment (team of 5). Establish team goals, monitor performance, and drive accountability through key performance metrics (e.g., unapplied cash, posting accuracy, turnaround time). Promote a culture of collaboration, continuous learning, and process ownership. Ensure proper internal controls and compliance with relevant regulations. Own onboarding of new divisions into Order-to-Cash shared services, including project management, coordinating, testing and go-live monitoring. Support month-end and quarter-end closing activities, including cash reconciliations and reporting. Automation & Continuous Improvement
Lead and manage the implementation of a new cash application (AR Automation) platform; current automation provider will be replaced. Serve as system administrator for current cash application software, system optimization, and end-user training. Analyze workflow, processes, and metrics to identify and justify process improvements. Participate in, and lead where appropriate, cross-functional teams related to process harmonization and service alignment across the business. Implement continuous improvement practices and culture within the team. Qualifications
Bachelor’s degree in Finance, Accounting, Business, or related field. 7+ years of experience in Accounts Receivable or Cash Application, with at least 3 years in a leadership role. Experience in a global shared service center or multinational environment strongly preferred. Proven experience with an ERP system, automation, and workflow. Strong organizational, team-building and leadership skills; ability to work in a complex matrixed organization. Strong analytical and critical thinking skills. Excellent communication, customer service, and relationship management skills. Proactive, persistent, and persuasive. Ability to work independently and collaboratively with cross-functional teams to meet objectives and deadlines. Company & Benefits
ProMach, Inc. is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We offer salary ranges and benefits designed to attract and retain talent; details are provided during the hiring process. accommodations are available on request for applicants with disabilities.
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Join to apply for the
Cash Application Manager
role at
ProMach . ProMach’s Financial Shared Service Organization (FSS) is seeking a highly skilled and motivated Cash Application Manager to join their Accounts Receivable Team. The position is hybrid located in Charlotte, North Carolina, and reports to the Senior Manager, Order to Cash. The Financial Shared Service Organization is a USA based, onshore operation. ProMach’s Cash Application Manager will manage end-to-end cash application operations to ensure accurate and timely posting of payments to customer accounts. This role involves managing a team of cash specialists, streamlining processes, driving automation initiatives, and collaborating with various stakeholders. The ideal candidate will have experience with workflow automation, change management, continuous improvement, and proven leadership and people development experience. Responsibilities
Oversee end-to-end cash application operations, including lockbox processing, ACH/Wire postings, credit card payments, and unidentified cash resolution. Ensure timely and accurate posting of cash receipts to customer accounts in alignment with service level agreements (SLAs). Reconcile unapplied cash and deposits, perform root cause analysis, and coordinate with customers and divisions to resolve payment discrepancies. Collaborate with collections, billing, and division stakeholders to resolve payment issues or service issues and lead implementation of solutions. Implement and maintain best-practice cash policies and procedures to improve efficiency and effectiveness. Monitor the cash team’s performance against established SLAs and ensure goals and targets are met. Provide training and development support to staff to enhance their skills and knowledge. Lead, coach, and develop a team of Cash Application Analysts in a high-volume, global shared services environment (team of 5). Establish team goals, monitor performance, and drive accountability through key performance metrics (e.g., unapplied cash, posting accuracy, turnaround time). Promote a culture of collaboration, continuous learning, and process ownership. Ensure proper internal controls and compliance with relevant regulations. Own onboarding of new divisions into Order-to-Cash shared services, including project management, coordinating, testing and go-live monitoring. Support month-end and quarter-end closing activities, including cash reconciliations and reporting. Automation & Continuous Improvement
Lead and manage the implementation of a new cash application (AR Automation) platform; current automation provider will be replaced. Serve as system administrator for current cash application software, system optimization, and end-user training. Analyze workflow, processes, and metrics to identify and justify process improvements. Participate in, and lead where appropriate, cross-functional teams related to process harmonization and service alignment across the business. Implement continuous improvement practices and culture within the team. Qualifications
Bachelor’s degree in Finance, Accounting, Business, or related field. 7+ years of experience in Accounts Receivable or Cash Application, with at least 3 years in a leadership role. Experience in a global shared service center or multinational environment strongly preferred. Proven experience with an ERP system, automation, and workflow. Strong organizational, team-building and leadership skills; ability to work in a complex matrixed organization. Strong analytical and critical thinking skills. Excellent communication, customer service, and relationship management skills. Proactive, persistent, and persuasive. Ability to work independently and collaboratively with cross-functional teams to meet objectives and deadlines. Company & Benefits
ProMach, Inc. is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We offer salary ranges and benefits designed to attract and retain talent; details are provided during the hiring process. accommodations are available on request for applicants with disabilities.
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