OpenGov Inc.
Solutions Architect - Enterprise Assessment Management SME
OpenGov Inc., Chicago, Illinois, United States
Overview
Solutions Architect - Enterprise Assessment Management SME at OpenGov Inc. Join to apply for this role that translates customer visions into actionable software solutions and guides OpenGov product implementations from initial scoping through customer launch. Responsibilities
Leverage product, domain, and customer expertise to architect tailored deployment solutions. Translate customer requirements into effective product-driven solutions. Design scalable, cloud-based solutions to address complex configuration challenges. Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards. Establish deployment best practices, workflows, and standard libraries to enhance efficiency. Collaborate with Product and Engineering teams to refine and productize proven solutions. Partner with Sales during scoping to align on solution design prior to implementation. Mentor project team members on unique customer use cases and best practices. Serve as a trusted advisor, managing customer expectations and ensuring vision realization. Guide customers through change management to drive adoption of proposed solutions. Guide project teams through deployments aligned with customer solutions. Act as a thought leader, working with stakeholders across local and state governments and special districts. Gather and share customer feedback to inform internal process improvements and influence product enhancements. Qualifications
Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities. Minimum of 5 years of experience managing or deploying government technology projects, preferably in a SaaS environment. Strong understanding of asset management and the business processes that support how physical assets are maintained, operated, and evaluated. Experience in workflow design and change management within government contexts. Firm understanding of architectural principles of cloud-based platforms. Demonstrated ability to lead initiatives, align stakeholders, and drive adoption. Ability to explain technical requirements and processes to non-technical users in an approachable and engaging manner. Ability to lead virtual or in-person meetings with customers that result in a clear understanding of configuration requirements and define how the solution will meet their requirements. Experience working with customers or stakeholders at all organizational levels with a high degree of professionalism and business acumen. Proven ability to work across the deployment lifecycle (Sales, Professional Services, Customer Success, and Support). Expert cross-functional communication, including presenting, writing, and visualizing ideas. Strong creative problem-solving and analytical skills for addressing complex challenges. Ability to adapt to a rapidly changing product and respond strategically to customer needs. Practical leadership and management skills to gain alignment on solutions. Ability to travel to customer locations to support successful implementations through discovery sessions, training events, and other onsite sessions as needed. Experience with GIS platforms (e.g., Esri, ArcGIS Online) is a plus. Compensation
$115K - $130K On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. Why OpenGov?
A Mission That Matters. At OpenGov, public service is personal. We empower government to operate efficiently, adapt to change, and strengthen public trust. Opportunity to Innovate. We are exploring how AI will impact how we work and how governments interact with residents. Join a trusted team with the passion, technology, and expertise to drive innovation for local government. A Team of Passionate, Driven People. We operate in a fast-paced, results-driven environment with 800+ employees worldwide, headquartered in San Francisco with offices in multiple cities. A Place to Make Your Mark. We reward high performance and encourage internal promotion. Benefits
Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401(k) with company match (USA only) Paid parental leave, wellness stipends, and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches
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Solutions Architect - Enterprise Assessment Management SME at OpenGov Inc. Join to apply for this role that translates customer visions into actionable software solutions and guides OpenGov product implementations from initial scoping through customer launch. Responsibilities
Leverage product, domain, and customer expertise to architect tailored deployment solutions. Translate customer requirements into effective product-driven solutions. Design scalable, cloud-based solutions to address complex configuration challenges. Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards. Establish deployment best practices, workflows, and standard libraries to enhance efficiency. Collaborate with Product and Engineering teams to refine and productize proven solutions. Partner with Sales during scoping to align on solution design prior to implementation. Mentor project team members on unique customer use cases and best practices. Serve as a trusted advisor, managing customer expectations and ensuring vision realization. Guide customers through change management to drive adoption of proposed solutions. Guide project teams through deployments aligned with customer solutions. Act as a thought leader, working with stakeholders across local and state governments and special districts. Gather and share customer feedback to inform internal process improvements and influence product enhancements. Qualifications
Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities. Minimum of 5 years of experience managing or deploying government technology projects, preferably in a SaaS environment. Strong understanding of asset management and the business processes that support how physical assets are maintained, operated, and evaluated. Experience in workflow design and change management within government contexts. Firm understanding of architectural principles of cloud-based platforms. Demonstrated ability to lead initiatives, align stakeholders, and drive adoption. Ability to explain technical requirements and processes to non-technical users in an approachable and engaging manner. Ability to lead virtual or in-person meetings with customers that result in a clear understanding of configuration requirements and define how the solution will meet their requirements. Experience working with customers or stakeholders at all organizational levels with a high degree of professionalism and business acumen. Proven ability to work across the deployment lifecycle (Sales, Professional Services, Customer Success, and Support). Expert cross-functional communication, including presenting, writing, and visualizing ideas. Strong creative problem-solving and analytical skills for addressing complex challenges. Ability to adapt to a rapidly changing product and respond strategically to customer needs. Practical leadership and management skills to gain alignment on solutions. Ability to travel to customer locations to support successful implementations through discovery sessions, training events, and other onsite sessions as needed. Experience with GIS platforms (e.g., Esri, ArcGIS Online) is a plus. Compensation
$115K - $130K On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. Why OpenGov?
A Mission That Matters. At OpenGov, public service is personal. We empower government to operate efficiently, adapt to change, and strengthen public trust. Opportunity to Innovate. We are exploring how AI will impact how we work and how governments interact with residents. Join a trusted team with the passion, technology, and expertise to drive innovation for local government. A Team of Passionate, Driven People. We operate in a fast-paced, results-driven environment with 800+ employees worldwide, headquartered in San Francisco with offices in multiple cities. A Place to Make Your Mark. We reward high performance and encourage internal promotion. Benefits
Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401(k) with company match (USA only) Paid parental leave, wellness stipends, and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches
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