TalkDesk
Overview
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Role and Responsibilities
As an
AI Senior Solution Consultant
within Talkdesk's
Professional Services (PS)
organization, you will drive the implementation of cutting-edge AI solutions while supporting Sales Consultants and external partners in their deployments with a focus on our AI Solutions. You’ll also play a key role in shaping AI deal architecture during pre-sales and ensure a white-glove experience for customers post-implementation. Collaborating across teams, you will deliver tailored solutions that align with strategic objectives and support excellence at every stage of the AI Customer Journey. Primary Responsibilities Lead strategic implementations of AI solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices. Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk AI products, ensuring technical alignment and project success. Collaborate closely with implementation teams to address AI-specific challenges and align implementation efforts with best practices. Participate in the sales process by collaborating with Sales Consultants to architect AI solutions that align with customer needs, objectives and best practices. Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations. Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs. Develop and maintain AI-specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality. Act as a trusted AI advisor to stakeholders, building relationships with executives and providing long-term guidance on AI strategy and success. Preferred Background
Bachelor\'s degree in a technical field or significant professional experience in a technical role 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment Familiarity with AI technologies, such as Large Language Models (LLMs), from a user perspective A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued Engaging personality, polished verbal and written communication skills, and meticulous attention to detail Highly organized self-starter that seeks challenging opportunities Ability to work cross-functionally in a fast-paced environment Fluency in written and spoken English Nice-to-haves
Fluency in written and spoken Portuguese, Spanish, French, German Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions Experience with diagram flowchart software, such as Visio, Lucid Chart, etc. Compensation and Benefits
Pay Range (Base Pay) : $108,000 - $163,000 Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays : Talkdesk offers 14 paid holidays each year. Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Application and Work Environment
Method of Application : Apply online. Work Environment and Physical Requirements : Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) Notice and Equal Opportunity
Talkdesk Equal Employment Opportunity : The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Talkdesk 2’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A \\"disabled veteran\\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A \\"recently separated veteran\\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An \\"active duty wartime or campaign badge veteran\\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An \\"Armed forces service medal veteran\\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 Public Burden Statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Role and Responsibilities
As an
AI Senior Solution Consultant
within Talkdesk's
Professional Services (PS)
organization, you will drive the implementation of cutting-edge AI solutions while supporting Sales Consultants and external partners in their deployments with a focus on our AI Solutions. You’ll also play a key role in shaping AI deal architecture during pre-sales and ensure a white-glove experience for customers post-implementation. Collaborating across teams, you will deliver tailored solutions that align with strategic objectives and support excellence at every stage of the AI Customer Journey. Primary Responsibilities Lead strategic implementations of AI solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices. Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk AI products, ensuring technical alignment and project success. Collaborate closely with implementation teams to address AI-specific challenges and align implementation efforts with best practices. Participate in the sales process by collaborating with Sales Consultants to architect AI solutions that align with customer needs, objectives and best practices. Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations. Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs. Develop and maintain AI-specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality. Act as a trusted AI advisor to stakeholders, building relationships with executives and providing long-term guidance on AI strategy and success. Preferred Background
Bachelor\'s degree in a technical field or significant professional experience in a technical role 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment Familiarity with AI technologies, such as Large Language Models (LLMs), from a user perspective A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued Engaging personality, polished verbal and written communication skills, and meticulous attention to detail Highly organized self-starter that seeks challenging opportunities Ability to work cross-functionally in a fast-paced environment Fluency in written and spoken English Nice-to-haves
Fluency in written and spoken Portuguese, Spanish, French, German Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions Experience with diagram flowchart software, such as Visio, Lucid Chart, etc. Compensation and Benefits
Pay Range (Base Pay) : $108,000 - $163,000 Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays : Talkdesk offers 14 paid holidays each year. Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Application and Work Environment
Method of Application : Apply online. Work Environment and Physical Requirements : Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) Notice and Equal Opportunity
Talkdesk Equal Employment Opportunity : The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Talkdesk 2’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A \\"disabled veteran\\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A \\"recently separated veteran\\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An \\"active duty wartime or campaign badge veteran\\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An \\"Armed forces service medal veteran\\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 Public Burden Statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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